Solutions Manager (Boston, MA)

We're hiring a Solutions Manager to join our Boston-based team. You'll report directly to Steve Dietz, our VP of Product, Solutions & Growth, and enjoy a collaborative hybrid work model, with a baseline of three days per week in our vibrant Boston office (though most of us choose four—because we genuinely enjoy working together!).

Please note this role includes approximately 30-35% travel, mostly to major cities across the US and Europe. While we're eager to meet great candidates, we want to be clear: we will only consider applicants who currently live and work in the Boston area.

If this sounds like you, we'd love to talk.

About HqO

HqO exists to drive economic prosperity in cities by transforming commercial real estate.

Our Real Estate Experience (REX) platform transforms buildings into adaptive platforms that empower people. The REX Platform is the operating system for experiential real estate—connecting owners, operators, and tenants through technology that enhances how people interact with spaces.

Our BHAG (Big Hairy Audacious Goal) is simple: to be the largest global commercial real estate company.

Our vision is a future where every city becomes a Quantum City—intelligent, experience-driven urban systems that unlock human and economic potential at scale.

HqO's advantage sits at the intersection of people, places, and data. With an unmatched dataset on how humans use real estate, we're building solutions that apply AI to generate real, actionable insights—helping owners and operators drive better returns and experiences.

We've already released our first in-product agent and are expanding this capability across our platform. Internally, we work AI-first: every Solutions Manager and designer has unlimited access to best-in-class AI tools (ChatGPT, Cursor, and many others) to accelerate research, strategy, and execution. AI isn't an add-on here—it's part of how we think, build, and learn every day.

You'll join us as a Solutions Manager — a role that combines technical depth, commercial strategy, and relentless focus on solving real customer problems. Your mission will be to drive measurable business outcomes by ensuring our mobile access solutions deliver tangible value to customers and their end users.

You'll work hand-in-glove with our commercial organization, aligned directly to geographic "pods" that own regional revenue and growth targets. Your success will be measured not just by what we build, but by the commercial impact it creates—customer retention, expansion revenue, adoption at scale, and quantifiable ROI for our clients.

You'll define compelling solution strategies, collaborate closely with engineering, design, and customer-facing teams, and drive the delivery of outcomes that matter to our business and our customers. You'll do this in an environment where AI is a core tool and differentiator—leveraging advanced data and AI-driven insights to guide strategy and inform commercial decisions.

This role is part of a new, two-role structure designed for maximum impact. While you'll focus on solution strategy, commercial alignment, and execution, you'll partner closely with our dedicated Field Implementation & Support Lead, who will handle in-market deployments, customer onboarding, and day-to-day operational support. Together, you'll create an unbeatable team that delivers exceptional customer experiences and business results.

What you'll do

• Drive commercial outcomes: Define and execute solution strategies that deliver measurable business results—revenue growth, customer retention, expansion opportunities, and quantifiable customer ROI.

• Become a domain expert in our technology and the commercial real estate ecosystem. While prior experience isn't required, a willingness and eagerness to quickly become deeply knowledgeable is essential.

• Own the customer narrative: Deeply understand customer challenges, translate them into actionable solutions, and clearly articulate business value to internal stakeholders and external clients.

• Partner with commercial teams: Work closely with geographic sales and customer success pods to identify opportunities, prioritize solutions that unlock revenue, and support deal cycles with compelling technical and business narratives.

• Track business and product metrics: Monitor customer retention, net revenue retention (NRR), product adoption, engagement patterns, and other KPIs that connect product usage to commercial success.

• Collaborate across functions: Work seamlessly with engineering and UX teams to ensure timely delivery of high-quality solutions while maintaining clarity of vision and commercial priorities.

• Synthesize customer insights: Actively gather feedback from customers, prospects, and internal teams, using data-driven insights to make informed decisions about solution prioritization and improvements.

• Harness AI and analytics: Use AI and data analysis tools to uncover patterns in customer behavior, predict commercial opportunities, and inform solution decisions.

• Integrate intelligent capabilities: Partner with data science and engineering teams to embed AI features that enhance workflows, create predictive experiences, and deliver measurable value to customers.

Attributes were looking for

• Commercially minded problem-solver who instinctively connects solutions to business outcomes and customer value.

• Five-tool player: Equally comfortable diving deep technically with engineers and presenting ROI narratives to C-suite buyers.

• Customer-obsessed: Genuine passion for understanding customer problems and designing solutions that drive their success.

• Adaptive learner who thrives in ambiguity, rapidly changing environments, and complex commercial landscapes.

• Effective communicator across all audiences—engineering, sales, executives, and customers—translating seamlessly between technical and business stakeholders.

• Results-driven owner with demonstrated accountability for both product and commercial outcomes.

• Aligned with our core values: Learning, Excellence, Truth, Service, Goodness, and Ownership.

What you bring

• 5–7 years of experience in product management, solutions engineering, technical consulting, or a similar role at a software or SaaS company—ideally with direct exposure to commercial teams or revenue outcomes.

• Proven track record of delivering solutions that drove measurable business impact. You should be able to clearly articulate what was built, why it mattered, the commercial results it generated, and how customers benefited.

• Enterprise SaaS experience is strongly preferred, particularly in B2B environments where you've worked closely with sales, customer success, or account management teams.

• Commercial fluency: Experience with metrics like ARR, NRR, customer retention, expansion revenue, or customer lifetime value. You understand how product decisions affect the bottom line.

• Technical credibility: Proven experience working closely with engineering and UX/design teams in agile or iterative environments. You can hold your own in technical discussions and make informed trade-offs.

• Exceptional communication skills: Experience creating compelling customer-facing materials, business cases, ROI analyses, roadmap updates, and internal documentation.

• Data-driven mindset: Demonstrated experience defining and tracking both product metrics (adoption, engagement, DAU/MAU) and commercial metrics (retention, expansion, pipeline influence).

• Customer-facing confidence: Comfortable engaging directly with customers, prospects, and partners—presenting solutions, gathering feedback, and representing HqO in high-stakes settings.

• Experience with distributed teams, but you genuinely love being in the office and can tell us exactly why in-person collaboration makes work better.

• Deep curiosity and rapid learning ability, especially in unfamiliar technical and commercial domains.

• Willingness and ability to travel 30-35%, including international travel to the EU.

• Bonus: Expertise in user management, mobile access, or physical security technologies is helpful but not required—we care more about your ability to learn quickly and deliver commercially than your résumé keywords.

At HqO, we believe exceptional talent isn't solely defined by experience or traditional metrics. Inspired by Tyler Cowen's Talent, we seek individuals with insatiable curiosity, a high degree of personal agency, adaptability, persistence, and openness to feedback. If this sounds like you—if you are driven by impact and eager to learn and grow—we'd love to meet you, even if your background isn't a perfect match.

Why you'll want to join us

• Make an Impact: Play a key role in transforming how people interact with spaces and cities worldwide while driving real commercial success.

• Own Outcomes: Be directly accountable for results that matter—both to customers and to HqO's growth.

• Collaborative Culture: Our Boston office promotes innovation, teamwork, and genuine connection. We choose to be together because we thrive together.

• Be Bold: We value bold thinkers who challenge convention, solve hard problems, and consistently deliver excellence.

• Shape the Future: Join a team scaling AI-driven insights and experiences that will define the next generation of real estate technology.

Let's Go

If you’re passionate about building extraordinary software, designing groundbreaking user experiences, and helping HqO redefine the CRE industry, we want to meet you. Bring your curiosity, determination, and ambition—we’ll teach you the rest.

Pay & Benefits

The compensation range below includes base salary and bonus or on-target incentive compensation, if applicable. The range reflects HqO’s reasonable, good-faith estimate of what the company expects to pay for this role at the time of posting.

Range: $154,000-$167,475

Actual compensation will vary based on factors such as skills, experience, and qualifications. In addition to cash compensation, HqO employees are eligible for equity and comprehensive benefits.

Perks & Benefits at HqO

At HqO, we believe great work starts with great people, and supporting them inside and outside the office. Our benefits are designed to help you stay healthy, grow your career, and enjoy life along the way. We offer:

• Comprehensive medical, dental & vision plans for you and your dependents
• Fully paid parental leave (12 weeks), in addition to state and federal leave standards
• Pre-tax commuter benefits for qualified travel expenses
• Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert-led courses)
• In-Office First Culture: Employees are in-office Tuesday, Wednesday, and Thursday
• Unlimited time off to recharge

How to apply

For consideration, please submit your resume.  We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!