Solutions Engineer

Scrunch, a Sitecore company, is on a mission to bring brands to an AI-first future—where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.

As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more—working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet.

Today, more than 500 paying brands—including Fortune 500 companies like Lenovo, category-defining brands like Akamai, ADP, Lenovo and breakout startups like Clerk—use the platform.

We are seeking a Solutions Engineer to act as a trusted technical advisor and strategic partner for enterprise- and large-scale customers. In this role, you’ll help shape how our product is positioned at scale, working closely with Product, Engineering, Sales, and Customer Success teams.

Location: NYC | Hybrid | 3x/week in-office
*We are not currently offering fully remote if you are based in the NYC area.

• Work with Enterprise Account Executives and leadership on Lead complex, enterprise-level sales cycles from discovery and technical evaluation through to proposals, PoCs (proof-of-concepts), and closed-won deals.

• Conduct deep technical discovery and multi-stakeholder workshops to understand needs and craft tailored solutions.

• Own technical demonstrations and architecture design, including integrations, data flows, and enterprise-grade configurations translating product capabilities into customer value

• Handle security, compliance, and procurement processes on behalf of the customer during deal cycles

• Collaborate cross-functionally with Product, Engineering, Legal/Compliance, and Support to:

  • ensure proposed solutions align with product roadmap and compliance requirements,

  • feed customer feedback for future product improvements, and

  • accelerate time-to-value and adoption post-sale

• Support onboarding and expansion efforts to ensure smooth handoffs to Customer Success, and help identify opportunities for upsells, expansion, or additional use cases.

• 6–10+ years in Solutions Consulting, Sales Engineering, or Solutions Architecture

• Experience working on enterprise deals

• Ability to manage multiple projects and stakeholders concurrently

• Ability to effectively explain complex concepts to any audience in the form of clear, polished presentations and/or responses to questions and challenges

• Experience speaking with and presenting to C-Level executives

• Comfort with ambiguity and the ability to adapt to the market, the state of the organization and quickly shifting priorities.

💝 Wellbeing: Medical, dental, vision, and life & disability insurance

🧸 Family support: Paid parental leave when life's biggest moments happen

🏠 Setup: Home office stipend so your workspace doesn't suck

🖥️ Remote support: Phone and internet reimbursement

📚 Growth: L&D budget for courses, conferences, and whatever makes you sharper

🏖️ Time off: Flexible PTO — take what you need, we trust you

🌱 Financial wellness: 401(k)

🤝 Connection: Team offsites and a crew that genuinely likes each other

Scrunch is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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