The Solutions Engineer will manage work management platforms, implement automations, ensure governance, and support IT in a service desk environment.
About Merlin:
Merlin is a venture backed aerospace startup building a non-human pilot to enable both reduced crew and uncrewed flight. Backed by some of the world’s leading investors, Merlin is scaling alongside our customers to begin leveraging autonomy today to solve some of aviation’s biggest challenges.
About you:
You are a systems-minded service oriented professional who enjoys bringing structure, clarity, and scalability to complex environments. You think beyond individual requests and focus on how tools, workflows, and integrations should function cohesively across an organization as it grows. You are comfortable acting as both a technical owner and a product-minded steward—balancing stakeholder needs with long-term platform health, governance, and maintainability.
You are motivated by ownership and impact - you find enjoyment in defining standards, reducing complexity, and building systems that teams can rely on.
Responsibilities:
- Ownership, governance and maintenance of work management platforms and integrated tools. establishing and maintaining standards while maintaining a user-first mindset in responding to requests for automations and integration.
- Design, implement, and maintain advanced automations (e.g., ScriptRunner, native Jira automation) to reduce manual effort and improve operational efficiency
- Support Information Technology team in providing support as a SME in a service desk oriented environment, playing an active role in defending against configuration sprawl and technical debt
- Establish and enforce governance and change management processes, including clear ownership, approval paths, and documentation for platform changes
- Assist with the creation and maintenance of internal documentation to enable consistent usage and reduce ad hoc requests.
- Designing and owning contract lifecycle management tools and the integrations therein.
- Partner closely with engineering, legal, and business operations to ensure a variety of SaaS work platforms support execution, visibility, and trusted reporting.
Qualifications:
- 3-5+ years working with SaaS platforms such as project management, collaboration or IT service tools, Experience administering and supporting business-critical platforms
- Understanding of Atlassian, Microsoft, and other SaaS workflows and automations
- Demonstrated ability to configure workflows, permissions, schemas, and reporting to support multiple teams
- Strong understanding of systems governance and data integrity with comfort in operating in environments with security, compliance, or regulatory constraints
- Experience ensuring accuracy, consistency, and auditability of data across systems with ability to identify manual processes and translate them into reliable, maintainable automations
- Familiarity with access controls, lifecycle management, and compliance-driven processes
- Ability to partner cross-functionally with IT, and People Ops in regular cadence
- Proven experience gathering requirements, assessing downstream impact, and aligning stakeholders before implementing changes
Nice to Have:
- Experience with working in IT oriented team / supporting broad stroke of users via a service desk environment
- Experience with agile start-up environments
This position is based on-site at Merlin HQ in Boston, MA.
Once you’re here, you’ll enjoy a variety of on-site perks designed to make your workday enjoyable and convenient. These include catered lunches featuring a rotating menu of delicious options, an assortment of snacks to keep you fueled throughout the day, and a selection of beverages, including coffee, tea, and other drinks, to keep you refreshed.
Our goal is to create an environment where you can thrive both professionally and personally
Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also offer a top-notch benefits package (health, dental, life, unlimited vacation, and 401k with match) and work/life integration. Being part of the Merlin team allows you to become part of a small team that supports professional development while working together to achieve our mission.
Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, genetic information, sex (including pregnancy), gender, gender identity and expression, sexual orientation, age, marital status, military service or obligation or disability status, or any other characteristic protected by law. All job offers are contingent upon the candidate passing background and reference checks.
At this time, we are unable to provide visa sponsorship or consider candidates who require visa transfers. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: [email protected]
Merlin Labs does not accept unsolicited resumes from any source other than directly from candidates.
Top Skills
Atlassian
Jira Automation
Microsoft
Saas Platforms
Scriptrunner
Merlin Labs Boston, Massachusetts, USA Office
31 Saint James Ave, Boston, MA, United States, 02116
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