The Solutions Engineer at Ceribell supports pre- and post-sales efforts, delivering technical solutions and enhancing customer relationships in a medical tech environment.
About Ceribell
Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephalography (“EEG”) platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN’s across the country. Our entire team is driven by a shared commitment to transforming the landscape of critical care through our rapid seizure detection technology, come join the movement!
Position Overview:
The Solutions Engineer is vital in providing both pre- and post-sales support, acting as a bridge between technical expertise and customer advocacy within Ceribell. This role demands a deep understanding of complex technical concepts and a proactive stance in maintaining robust customer relationships to support the strategic objectives of the Solutions Engineering team.
What you'll do:
- Serve as a primary technical point of contact for internal teams and customers, creating solutions to overcome technical, procedural, and operational challenges.
- Lead discussions on workflow integration, especially concerning EMR orders and system integrations necessary for embedding Ceribell products into client operations.
- Collaborate with hospital teams on vendor intake processes including completing new vendor forms, conducting security reviews, risk assessments, and ensuring smooth testing and implementation.
- Proactively troubleshoot and resolve customer issues, aiming for long-term solutions that enhance customer satisfaction and operational efficiency.
- Operate independently with minimal oversight, adapting quickly to the dynamic needs of a fast-paced startup environment.
- Maintain technical skills and knowledge, keeping up with current technical trends, and being able to create Proof-of-Concept when needed.
- Participate in a 24/7 on-call rotation, providing critical support and rapid responses to emergent customer needs.
What We're Looking For:
- Bachelor’s Degree in a related field or equivalent practical experience.
- Minimum of 2 years of relevant work experience in Solutions Engineering, with a strong background in deploying complex technology solutions in hospital or enterprise environments.
- Comprehensive understanding of networks, firewalls, security configurations, and IT infrastructure components including the ability to articulate and have a solid understanding of “how the internet works.”
- Positive and professional and ready to be thrown into situations with customers or cross-functional teams to assess, develop, and prioritize solutions.
- Familiarity with regulatory frameworks such as HIPAA, FDA, SOC2, HITRUST, FedRAMP, or similar.
Special Working Conditions:
- Flexibility to work outside regular business hours, including evenings and weekends, as required by the on-call schedule.
- Willingness to travel to customer locations within the US, with travel requirements up to 10%
In addition to your base compensation, Ceribell offers the following:
- Annual Bonus + Equity Opportunity
- 100% Employer paid Health Benefits for Employees
- 50% - 70% Employer paid Health, Dental & Vision for dependents (depending on plan selection)
- 100% paid Life and Long-Term Disability Insurance
- 401(k) with a generous company match
- Employee Stock Purchase Plan (ESPP) with a discount
- Monthly cell phone stipend
- Flexible paid time off
- 11 Paid Holidays + 5 Company Wellness Days
- Excellent parental leave policy
- Fantastic culture with tremendous career advancement opportunities
- Joining a mission-minded organization!
Compensation Range
$84,000—$120,000 USD
Top Skills
Emr Systems
Firewalls
It Infrastructure
Networks
Security Configurations
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