Senior Solutions Engineer

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved

• 35% more calls answered compared to non-AI operators

• 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

As a Senior Solutions Engineer at Synthflow, you’ll be a key technical leader, guiding both prospective and current enterprise customers through their journey with our AI phone agent solutions. You will combine deep technical expertise with persuasive communication to understand a prospect's challenges, demonstrate how our solutions can solve their biggest problems, and ensure long-term customer success. This is a high-impact position where you'll act as a trusted advisor, bridging the gap between sales and engineering and owning the full technical lifecycle from pre-sales discovery through post-sales implementation and adoption. This role is a blend of hands-on implementation, project management, and relationship management, ensuring our customers realize the full value of their investment and achieve their business goals..

• Partner with the sales team to understand prospective customer needs and technical environments.

• Lead the technical discovery process, conducting compelling product demonstrations and workshops for both business and technical stakeholders.

• Design and architect customized solutions and proof-of-concepts (POCs) that prove the value of our platform.

• Own the full technical customer lifecycle, from responding to RFPs and RFIs to leading the technical onboarding and implementation of our AI phone agents.

• Serve as the primary technical contact for new and existing customers, troubleshooting integration-related issues and ensuring successful adoption.

• Collaborate closely with internal teams like sales, engineering, and product to deliver on customer needs and provide structured feedback to help shape our product roadmap.

• You have at least 3-5 years of relevant experience in a technical, customer-facing role like solutions engineering.

• You have experience with Enterprise B2B product implementations, ideally at a fast-growing startup.

• You possess hands-on experience with APIs, CRMs, telephony systems, or workflow automation tools.

• You have experience or a deep interest in AI/ML technologies and prompt engineering.

• You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.

• You are a builder who thrives in a fast-paced environment and enjoys wearing multiple hats.

• Familiarity with Large Language Models (LLMs) and prompting.

• Strong understanding of the enterprise sales process and a track record of winning deals.

• Familiarity with SIP, telephony providers, or call center systems is a strong plus.

• Autonomy at speed: High-ownership roles in a fast-moving startup.

• Remote-first flexibility: Contribute from anywhere, on your schedule.

• Cutting-edge technology: Work on what interests you most.

• Career growth: Scale your impact as the company grows.

• Rewarding package: Competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.