Solutions Architect, Digital Diagnostics (DDx)

PathAI's mission is to improve patient outcomes with AI-powered pathology. Our platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning. Our team, comprising diverse employees with a wide range of backgrounds and experiences, is passionate about solving challenging problems and making a huge impact.

We're looking for a Solutions Architect to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight.  Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is technically competent, has a sense of drive and an aptitude for learning quickly in a complex space.

Pre-Sales and Stakeholder Engagement

• Participate in customer demos, technical evaluations, RFP responses, and solution scoping sessions for our Digital Diagnostics (DDx) customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems, etc)
• Understand our customer’s business goals and requirements, translating them into technical specifications for our product engineering team
• Maintain comprehensive documentation, ensuring best practices are followed and that future solutions are well-defined.

Architecture & Solution Design

• Develop technical architectures and designs that meet our customers business needs and requirements
• Partner closely with customer IT, pathology, and operations teams and internal implementation, customer success, product and engineering teams- providing technical expertise, guidance and problem solving skills
• Customize workflows to support unique customer use cases, often times working with 3rd party vendors and customer IT teams

Technical Support

• Provide hands-on ‘level 2’ technical support during and after go-live for all customers.
• Act as an escalation point for complex technical issues for the Implementation and Customer Success team members, engaging internal SMEs as needed.
• On-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation)
• Ongoing maintenance and management of data and workflow within selected ITSM tool (Jira/Zendesk)
• Manage global L1 support team performance, QA, and training
• Writing knowledge base (KB) articles + runbooks for internal knowledge and L1 global support training

• 7+ years of experience as a solutions architect, technical implementation lead, or other similar role
• Experience working with Anatomic Pathology labs, Academic Medical Centers, and/or Hospital Systems
• Familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium, etc.) is preferred
• Experience handling difficult customers or situations and can demonstrate resolutions
• Project management experience, and strong communication skills in a customer-facing setting
• A strong understanding of our business and products, and an ability to research/self-start in areas that require learning
• Travel (<10%)

At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for. 

PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.