Supports customer-facing technical solution architecture for communications service provider opportunities. Responsibilities include discovery workshops, requirements gathering, hybrid cloud and on-premise architecture, proof-of-value engagements, demonstrations, partner integrations, workload testing, and production planning. The role collaborates with sales, delivery, engineering, product, and customer teams while developing expertise in analytics, telemetry, cloud data platforms, and AI-enabled solutions.
About Ocient:
Ocient is building OcientAIQ™ – a complete ecosystem for delivering trusted agentic AI solutions at petabyte scale, for the organizations that can't afford to get AI wrong. Our customers protect networks, secure nations, and power the global economy. The problems we solve are genuinely hard, and the work matters.
Founded in 2016 by the team that built Cleversafe (acquired by IBM in 2015), Ocient is headquartered in Chicago with a remote-first global team. We are a carbon-neutral company backed by leading investors including Greycroft, OCA Ventures, In-Q-Tel, and Buoyant Ventures.
Job Title: Solution Architect, Communications Service Providers
Location: Remote (US Only)
*We cannot sponsor or transfer any visas, of any kind now or in the future (ex. OPT, EAD, H1B, H4, etc.)*
Up to 25-35% travel to customer sites, partner workshops and Ocient offices as needed
Hiring Manager: VP of CSP Solutions
Estimated salary range:
Base: $105,000 to $145,000
Expected OTE: $140,000 to $193,000
• The salary offered for this position will be based on a candidate's experience and skill demonstrated during interviews and other evaluations
Position Overview
The Solution Architect supports the technical win for assigned CSP opportunities, working alongside Senior Solution Architects, Account Executives, Field CTOs, Delivery, Product, and strategic partners from discovery through proof of value and production planning. You work closely with Account Executives and senior team members to help build pipeline, qualify opportunities, and demonstrate technical value.
You will help position OcientAIQ solutions across CSP use cases including cybersecurity, autonomous networks, billing and revenue assurance, lawful disclosure, and network performance, with mentorship and guidance from Senior Solutions Architects This is an excellent opportunity to build deep expertise in on-prem capacity-based economics for heavy analytics work, alongside governed, business-ready data products published to the cloud platforms customers already own.
The role is measured by growth in technical proficiency, contributions to proof-of-value engagements, and support of production readiness and repeatable customer outcomes, with increasing ownership as skills develop.
Responsibilities
• Support technical strategy for assigned CSP opportunities, partnering with Account Executives and Senior Solution Architects to help build pipeline and qualify opportunities.
• Participate in and help facilitate customer discovery workshops to gather use cases, data sources, data volumes, ingest rates, success criteria, performance requirements, concurrency, retention, time-to-queryability, and deployment modalities.
• Assist in determining customer needs to determine the best-fit OcientAIQ solution and identify patterns that can become new repeatable offerings. Design end-to-end OcientAIQ and Telemetry as a Service solution, including integration with the customer's cloud data and AI environment, under the guidance of senior team members.
• Learn and help apply hybrid architecture and economics concepts, balancing on-prem capacity economics for heavy analytics with cloud consumption models for downstream AI, reporting, and application workloads.
• Support technical partner engagements on joint opportunities, helping document integration points and joint solution architectures.
• Contribute to customer specification documents covering requirements, success criteria, assumptions, risks, and architecture decisions, with review from senior Solutions Architects.
• Partner with Delivery, Data Engineering, and Customer Solutions on schema, workload testing, and pilot execution for pilot environments.
• Help build demonstrations, reference architectures, and partner co-selling collateral with Account Executives.
• Surface field feedback to Product Management and Engineering.
Ideal Qualifications
• 1-3 years of customer-facing solutions architecture, sales engineering, field engineering, or technical consulting experience; exposure to CSP, telecommunications, network analytics, OSS/BSS, security analytics, or high-volume telemetry environments is a plus.
• Working knowledge of OLAP, real-time analytics, or data warehousing concepts across cloud and on-prem.
• Some exposure to at least one major cloud data or AI ecosystem such as Databricks, Snowflake, BigQuery, Redshift, Azure, AWS, or Google Cloud.
• Familiarity with high-volume ingest patterns, including Kafka, file-based ingest, object storage, streaming, batch, CDC, or similar data movement concepts.
• Basic familiarity with retrieval-augmented generation, structured data products, or data governance concepts is a plus.
• Working knowledge of SQL and general ETL / ELT concepts; exposure to CSP data formats such as CDR, IPDR, IPFIX/NetFlow, ASN.1, syslog, OSS event streams, packet metadata, or KPI feeds is a plus.
• Interest in developing expertise with semantic layers, ontology, knowledge graphs, or graph analytics.
• Strong communication skills and eagerness to build technical credibility with customer architects and internal teams.
• Strong writing and presentation skills, with a willingness to develop requirements documents, partner briefs, and customer-facing narratives.
• Self-starter with strong organizational skills and eagerness to learn across multiple concurrent opportunities.
• Willing to travel up to 25-35% of the time.
Interview Requirements: All interviews are conducted via video and require candidates to have their camera on for the duration of the session. The use of video filters, face-altering effects, or virtual backgrounds is not permitted for security and verification purposes.
We are not open to using an agency or staffing company at this time. We do not accept unsolicited agency or staffing resumes and we are not responsible for any fees related to unsolicited resumes.
Ocient is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex (including pregnancy status), sexual orientation, gender identity, national origin or ancestry, ethnicity, citizenship status, age, physical or mental disability, veteran status, marital status, parental status, genetic information, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, please contact [email protected] for more information.
All official Ocient job postings and recruiting communications will come directly from our team via our Careers page, LinkedIn, or from an ocient.com email address. If you receive communication about a role from any other source, please treat it with caution and direct questions to [email protected].
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