Solutions Advisory Director, Walls Solution

• Consult with clients post-deployment to ensure they capitalize on all available features in the solution and that the implemented solution meets the client’s organizational and business needs.  
• Understand and be able to clearly articulate the benefits of the Walls solution to all levels of a client organization, including IT leadership.
• Focus on satisfaction with the Walls solution and create remediation plans, de-escalate issues, and help with troubleshooting when required.
• Lead and support Walls user group sessions and be an active moderator and contributor to our online client community. 
• Serve as a visible presence in the marketplace, demonstrating Intapp’s technology expertise and thought leadership at conferences and Intapp events.
• Curate product enhancement requests received from clients, manage the review with the Product Management organization, and coordinate responses to clients. 
• Provide the voice of the customer on new features and development priorities. 
• Work with Compliance business unit colleagues to identify trends, formulate recommendations, and execute programs to optimize the client journey and result in high client satisfaction.

• 5+ years of experience in a professional services firm in a technology role, preferably within the Risk, Compliance, or New Client Onboarding teams or technologies. 
• Experience with Intapp solutions, including Walls, is a distinct advantage. 
• Expertise with Microsoft 365, Microsoft Teams, iManage, and NetDocuments is a distinct advantage. 
• Experience with financial management systems (Elite 3e, Aderant) is an advantage. 
• Strong consultative and communication skills, including the ability to listen carefully, influence, and network with a broad spectrum of internal colleagues and external clients. 
• Experience with change management and/or developing adoption strategies for technologies.
• Strong business acumen and client service mentality. 
• Strong analytical skills and an ability to collect and analyze input from multiple sources. 
• Strong time management skills and ability to prioritize. 
• Resourceful problem-solver, driven by results. 
• Self-starter, dependable, collegial, and a team player.
• Bachelor's degree required.
• Ability to travel up to 10-15% of the year.

• Competitive base salary plus variable compensation and equity
• Generous paid parental leave, including adoptive leave
• Traditional comprehensive benefits, plus:
  • Generous Paid Time Off
  • Tuition reimbursement plan
  • Family Formation benefit offered by Carrot
  • Wellness programs and benefits provided by Modern Health
  • Paid volunteer time off and donation matching for the causes you care about
• Opportunities for personal growth and professional development supported by a community of talented professionals
• An open, collaborative environment where your background and contributions are valued
• Experience at a growing public company where you can make an impact and achieve your goals
• Open offices and kitchens stocked with beverages and snacks

Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.