At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
A NiCE Solution Engineer - GSI will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration. The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users. Working with our GSI partners, this role will also lead product training, product update sharing, Demo BU health and configuration support, and act as a liaison to advocate the GSI’s needs to internal NiCE stakeholders
How will you make an impact?
- Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges
- Identify all functional and technical challenges of assigned accounts
- Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
- Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
- Lead in all technical aspects of the sales process.
- Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
- Actively contribute to a team approach with account executives and overlay teams.
- Able to promptly respond to functional and technical elements of RFIs/RFPs
- Provide Product Training and Product update information to our GSI Partners
- Review our Partner’s Demo BU’s and help configure and make recommendations to improve their demo capabilities.
- Champion our GSI Partner’s perspectives and needs with internal NiCE Stakeholders
Have you got what it takes?
- 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
- 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account
- Exceptional presentation and demo capabilities
- Experience customizing and building the storyboard for demos and POC
- Demonstrated success in achieving strategic deal wins
- Ability to manage multiple, complex sales opportunities simultaneously
- Ability to communicate from C-level executives down to Agent/Front Line level employees
You will have an advantage if you also have:
- Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
- Experience/knowledge selling a full suite of SaaS products.
- Certifications and knowledge of cloud technologies (AWS, Azure, Google)
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next N\iCEr!
Requisition ID: 8272
Reporting into: Director of Presales
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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