Solution Design Manager

Position Summary: 
 
The Manager, Solution Design will be responsible for collaborating across the sales and customer success divisions to develop and guide the business strategy for athena, our prospects, and our clients. The Manager will be responsible for the qualitative and quantitative review, and sign-off of presentations, ROI, and workflow analysis.  In addition, the Manager will manage a set of clients and prospects individually.  In this capacity, they will lead due diligence and definition of a prospects’ minimum business requirements for information management strategy, patient engagement strategy and business operations. They will drive the development and positioning of presentations and proposals, highlighting athena’s unique value drivers, and will be accountable for setting reasonable ROI expectations.  The Manager must be a strong leader for a growing team and a central strategic voice to help shape athena’s messaging internally and externally.  This job may require 50% travel. 
 
Responsibilities may include, but are not limited to: 
 
55% [Primary Function] 

• Collaboratively support the sales cycle of athena’s clients across various segments, directly engaging with prospects at all levels of the organization 

• Define strategies to adapt athenahealth workflows and services to unique needs and achieve organizational alignment to deliver that product direction 

• Prepare and present athenahealth solutions to prospects and customers; highlight athena’s unique services and capabilities and demonstrate athena's value proposition 

45% 

• Manage the transition from Sales to Professional Services and Account Management internally for engagements in which they are the Solution Design Lead 

• Lead the development of professional proposals for prospects and clients, working in partnership with the Sales Executives, Account Executives, Solution Consultants and others 

• Develop market intelligence of industry drivers to assist in strategically positioning sales opportunities and increasing the depth of knowledge that is available to the Sales and Customer Success teams, with a focus on aligning athena’s services to current key industry trends 
   

Education, Experience, & Skills Required: 

• BS/BA required. Advanced degree preferred 

• Significant success in high level consultative sales 

• Strong history of developing C-level network and relationships 

• Strong project management and organizational skills 
   

Behaviors & Abilities Required: 

• Excellent communication skills; including formal presentation, business writing, and negotiation 

• Strong aptitude for business economics and technology-enabled processes 

• Solid influencing skills; provides sound rationale for recommendations to gain others’ support and commitment. 

• Nimble learner who applies new concepts and principles to address problems, and supports experimentation as a way to find the best solution. 

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.   

What can we do for you? 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.  

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. 

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.