The Senior Solution Architect will represent and sell CX solutions, identify customer needs, architect solutions, present demonstrations, and collaborate with teams.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars
- Work with customers to identify business and technical requirements
- Architect and scope solutions which meet business and technical requirements
- Present solutions and conduct demonstrations
- Create proposals and respond to functional and technical elements of RFIs/RFPs
- Collaborate with sales, partners and internal teams to provide clients with CX solutions
Requirements
- Ideal candidate must be self-managed with a proven track record in professional services and software sales
- 5+ years of speech-based IVR development experience
- Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)
- Knowledge of contact center infrastructure
- Experience with large contact center implementations
- Strong presentation skills
- Excellent verbal and written communication skills
- Available to travel
- BS in Computer Science or Information Systems is strongly preferred
Salary is DOE and is extremely competitive.
Top Skills
Ivr
Mrcp
Sisr
Srgs
Voicexml
Similar Jobs
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
Lead AI product strategy and architect integrations for a performance marketing platform. Design AI solutions, optimize customer journeys, and ensure stakeholder alignment.
Top Skills:
Adobe Experience CloudAep/CdpGCPGeminiGoogle Cloud AiVertex
Big Data • Cloud • Software • Database • Cybersecurity • Generative AI • Data Privacy
As a Pre-Sales Solution Architect, you will support the sales team with technical expertise, conduct customer workshops, and develop solutions to enhance customer satisfaction and support integrations.
Top Skills:
AWSAzureDatabricksGCPSnowflakeSQLStarburst
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Principal Workflow Architect will consult with customers to implement ServiceNow's Technology Workflow solutions, support sales activities, design solutions, and mentor team members while driving business outcomes through technical and functional expertise.
Top Skills:
Ai-Enhanced TechnologyCloud-Based PlatformServicenow Technology Workflow
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
