The Solutions Architect develops client relationships, offers technical expertise, assists sales, and ensures successful implementation of payment solutions.
About KOMOJU
KOMOJU (by ) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.
About the positionAs a Solutions Architect, you will play a pivotal role in our sales team, bridging the gap between our technical solutions and our valued clients. This dual-role position combines Technical Pre-Sales responsibilities with Technical Account Management duties, ensuring a seamless experience for our clients throughout the entire lifecycle.
Key Responsibilities
- Collaborate closely with the sales team to understand client needs and tailor solutions accordingly.
- Respond to client inquiries, RFPs, and RFIs, providing technical expertise and addressing any concerns.
- Assist in the creation of compelling proposals, ensuring they align with client requirements.
- Serve as the primary technical point of contact for assigned client accounts, developing and nurturing strong relationships.
- Understand the client's business goals and proactively identify opportunities for enhancing their experience with our solutions.
- Provide technical guidance, support, and troubleshooting assistance, ensuring client success and satisfaction.
- Conduct training sessions for clients and internal teams to enhance understanding and effective use of solutions.
- Facilitate seamless onboarding by supporting clients in integration, configuration, and initial technical setup.
- Develop and maintain detailed technical documentation, such as FAQs, integration guides, and solution blueprints.
- Act as a bridge between clients and the product team by collecting and communicating client feedback to drive product enhancements.
- 5+ years of experience in a Technical Pre-Sales or Sales Engineering role within the technology sector
- Experience in implementation, technical account management, or customer success capacities.
- Strong understanding of technology products, services, and industry best practices.
- Demonstrated hands-on experience with APIs, SDKs, and system integration techniques relevant to payment and e-commerce platforms.
- Strong Stakeholder Engagement skills, able to collaborate effectively with senior individuals internally and externally.
- Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
- Problem-solving mindset and the ability to adapt to dynamic client environments.
- Familiarity with CRM tools and sales enablement platforms.
- Fluent in Japanese & Business level English
- At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
- 10 days regular vacation, additional 5 days summer and 5 days winter vacation
- Paid birthday holiday
- Budget for self-learning allowance, to ensure our employees’ skills remain current
- Language training for Japanese
- Leave policies aligned with diverse employee needs and lifestyles
Top Skills
APIs
Crm Tools
E-Commerce Platforms
Payment Systems
Sdks
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software • Database • Analytics
The Solutions Architect will guide customer migrations to Snowflake, provide technical expertise, and collaborate with teams to improve services and products.
Top Skills:
AWSBashBusiness ObjectsC++HadoopJavaPerlPythonRubySnowflakeSQLTableau
Artificial Intelligence • Computer Vision • Hardware • Robotics • Metaverse
Lead and optimize GPU-accelerated systems and AI workloads, engage with customers to drive infrastructure initiatives, and ensure deployment success.
Top Skills:
DockerDpuGpuKubernetesLinuxNetworking TechnologiesOperating SystemsSlurm
Artificial Intelligence • Computer Vision • Hardware • Robotics • Metaverse
Lead large scale HPC/AI cluster projects, manage CI/CD pipelines, automate deployment, troubleshoot systems, and liaise with customers to enhance infrastructure solutions.
Top Skills:
AIAnsibleBashChefDockerGpfsHpcJenkinsKubernetesLinuxLustrePuppetPythonSlurmTcp/IpWindowsXfsZfs
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
