Solution Architect - Manager

Summary

As the Enterprise Architect and Service Owner, you will help lead the design, development, and delivery of the US Bureau Content (USBC) Solution Install and Update service. Your focus will be on managing the service lifecycle from inception to retirement, and ensuring that services meet customer needs while being efficient, scalable, and repeatable.
You will collaborate with various internal and external stakeholders, including Solution Architects, Project Managers (PMs), Sales Teams, Offshore Teams and Delivery Consultants, to ensure successful service rollouts and adaptations based on feedback and real-world experiences.

Job Description

Service Lifecycle Management:

• Participate in the development and prioritization of services ensuring alignment with overall service strategies.

• Understand the complete service lifecycle, from ideation to publication and eventual retirement, adapting services as needed to meet customer and delivery requirements.

• Provide feedback on estimated vs. actual delivery estimates and identify areas for improvement.

• Act as a primary point of contact for service-related inquiries, ensuring services are ready for release with all necessary resources and collateral.

• Collaborate with customers, project teams, and stakeholders 

Delivery Enablement:

• Design and implement a knowledge enablement plan for consultants delivering the service, including creating collateral and plans for training and shadowing.

• Ensure that key resources are identified, trained, and available for initial launch, and maintain up-to-date Salesforce Skills records.

• Collaborate with the Resource Management Office (RMO) to keep track of trained personnel.

• Support Sales and PMs teams in positioning services, including tailoring offerings to meet customer needs and expectations.

• Continuously improve service delivery efficiency, adapting based on real-world implementation and feedback from stakeholders.

Collaboration and Communication:

• Regularly update the SCC team, PMs, and other key stakeholders on the current state of services, risks, and opportunities.

• Attend agile ceremonies and scrum calls to align on progress and risks, ensuring transparency in service development.

• Collaborate closely with the offshore manager and solution architect to engage with customers, gather requirements, and ensure alignment with overall goals.

Service Development:

• Help with creation of service-specific collateral, ensuring consistency with Essential Services templates and methodologies.

• Ensure all service collateral is in a ready state for review and publication, enabling easy replication of the service delivery.

• Provide mentorship and guidance to delivery teams on client presentation and service delivery expectations.
   

Team Accountability & Alignment:

• Manage timelines and deliverables for contributors, ensuring clear communication of expectations and alignment with service objectives.

• Monitor time allocation against deliverables to ensure consistent progress and adjust timelines as needed.

• Ensure proper time tracking to support future ROI analysis and service profitability assessments.

• Continuous Improvement:

• Adapt services based on real-world delivery feedback, focusing on reducing complexity and improving replicability.

• Communicate any process improvements, such as time-saving techniques, to relevant stakeholders, including PMs and DMs, to ensure proper billing and estimation adjustments.

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Required Skills:

• Technical Expertise: In-depth understanding of Guidewire platforms, particularly in the context of US Bureau Content updates and SBT forms mapping.

• Project Management: Strong experience in managing service lifecycle projects, with a focus on delivery timelines, risk management, and stakeholder alignment.

• Communication: Exceptional ability to communicate effectively with various stakeholders, including executives, project managers, and technical teams.

• Collaboration: Proven ability to work with cross-functional teams and external partners to ensure the successful rollout and adaptation of services.

• Agile Methodologies: Experience in agile project management and familiarity with tools like Jira for progress tracking and reporting.

• Customer Focus: Ability to engage with clients, understand their requirements, and tailor services to meet their specific needs.

• Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.

Desired Experience:

• Prior experience in leading service development initiatives within the insurance or commercial lines sectors.

• Experience with Guidewire products, US Bureau Content, and ISO-related services.

• Strong knowledge of the insurance regulatory environment and the operational needs of carriers.

Location:

• Flexible, with occasional travel to client sites

The US base salary range for this full-time position is $126,000 - $188,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail [email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.