The ITOM Solution Architect will design and implement ServiceNow ITOM solutions, collaborating with clients and teams to translate technical requirements into scalable architectures while ensuring quality and best practices.
Location: Remote (Global)
Department: Solutions / Delivery
Reports To: Director of Solution Architecture
About NewRocket
NewRocket is the AI-first Elite ServiceNow Partner that helps enterprises activate real value on the Now Platform. We combine deep industry expertise, human-centered design, and enterprise-grade AI to deliver intelligent workflows that power transformation at scale. Our mission is to go beyond workflows—creating experiences where employees flourish, customers thrive, and businesses accelerate.
About the Role
We are seeking an ITOM Solution Architect to design and guide enterprise implementations of the ServiceNow IT Operations Management suite. This role is ideal for someone who combines technical mastery with business acumen, thrives on solving complex operational challenges, and can translate client vision into scalable, maintainable, and value-driven platform solutions.
As the ITOM Solution Architect, you’ll partner with client stakeholders, delivery teams, and technical leads to design, implement, and optimize ITOM capabilities that connect infrastructure, automate operations, and unlock AI-powered visibility across the enterprise.
What You’ll Do
- Lead the design and architecture of ServiceNow ITOM solutions (Discovery, Service Mapping, Event Management, Cloud Insights, Health Log Analytics, and CMDB).
- Translate business and technical requirements into solution architectures and implementation roadmaps aligned with customer objectives.
- Serve as the technical authority across ITOM engagements, ensuring quality, scalability, and adherence to platform best practices.
- Collaborate with NewRocket’s Delivery, AI, and ITAM teams to create integrated, end-to-end digital operations solutions.
- Conduct technical workshops and stakeholder sessions to define integration needs, infrastructure dependencies, and success metrics.
- Develop architectural diagrams, data flow maps, and deployment frameworks that enable consistency and reuse across projects.
- Host advisory and design sessions for CSDM and CMDB modeling to ensure high data fidelity.
- Guide teams through complex troubleshooting, performance optimization, and solution validation.
- Contribute to pre-sales, proposals, and solution demonstrations as a subject-matter expert.
- Stay current on ServiceNow and AI-driven observability innovations to evolve NewRocket’s solution offerings.
What You Bring
- 5+ years of experience designing and implementing ServiceNow ITOM solutions in enterprise environments.
- Proven experience with Discovery, Service Mapping, Event Management, CMDB design, Cloud Insights, and/or AIOps.
- Strong understanding of network topology, cloud services (AWS, Azure, GCP), monitoring tools (e.g., SolarWinds, Dynatrace, Splunk), and integration protocols (REST, SOAP, SNMP, SSH, WMI).
- ServiceNow certifications preferred: CIS-Discovery, CIS-Event Management, CIS-Service Mapping, CSA, CAD.
- Experience leading technical workshops, defining requirements, and mentoring implementation teams.
- Excellent communication skills—able to simplify complex concepts for executives and guide developers with precision.
- Collaborative mindset and passion for helping clients modernize operations through automation and AI.
Why NewRocket
- Work with an award-winning Elite Partner shaping the future of ServiceNow + AI.
- Join a global team of technologists, designers, and strategists driven by innovation and impact.
- Access continuous learning through our ServiceNow Academy, mentorship programs, and certification pathways.
- Thrive in a flexible, remote-first culture built on trust, creativity, and collaboration.
Top Skills
AWS
Azure
Cloud Insights
Cmdb
Discovery
Dynatrace
Event Management
GCP
Rest
Service Mapping
Servicenow Itom
Snmp
Soap
Solarwinds
Splunk
Ssh
Wmi
Similar Jobs
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The role focuses on enhancing CDW's Digital Velocity services with AWS, supporting sales management, building customer relationships, and achieving revenue targets.
Top Skills:
AWS
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Senior AWS Solution Sales Advisor drives AWS services sales through strategic account management, relationship building, and understanding of market trends to achieve revenue targets.
Top Skills:
AWS
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
As a Senior Security Engineer, you'll design and manage IAM and IGA solutions, collaborating across Agile teams to enhance security and compliance.
Top Skills:
Azure Active DirectoryEntra IdForgerockIamIdentity Governance And AdministrationMimOauthOidcOktaSailpointSAMLScim
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
