Design and deliver enterprise-grade AI/GenAI solutions on Salesforce or ServiceNow. Lead RAG pipelines, LLM workflows, NLP automation, and vector retrieval integrations. Architect scalable API/microservice integrations, ensure performance, security, and reliability, and define AI governance and guardrails. Collaborate with product, engineering, and customers through discovery, workshops, and demos to operationalize AI for Field and Customer Service workflows.
Solution Architect – AI / GenAI (Salesforce / ServiceNow)
Location: India / US (Remote/Hybrid)
Company: Neuron7.ai
We are looking for a highly skilled Solution Architect with deep expertise in Salesforce or ServiceNow ecosystems, combined with strong experience in AI/GenAI implementations. This role will focus on designing and delivering enterprise-grade solutions leveraging LLMs, RAG architectures, NLP, and AI integrations for Field Service and Customer Service workflows.
Key Responsibilities- Design end-to-end solution architectures integrating AI/GenAI capabilities into Salesforce / ServiceNow platforms
- Lead implementation of RAG pipelines, LLM-based workflows, and NLP-driven automation
- Architect scalable integrations using APIs, middleware, and event-driven systems
- Define and implement AI guardrails, governance, and responsible AI practices
- Work with MCP protocols, tool orchestration, and agent-based systems
- Collaborate with Product, Engineering, and Customer teams to deliver enterprise solutions
- Drive solution design workshops, customer demos, and technical discovery sessions
- Ensure performance, scalability, security, and reliability of deployed solutions
- 8–15+ years of experience in solution architecture / enterprise systems
- Strong hands-on experience with Salesforce (Service Cloud / Field Service) or ServiceNow (ITSM / CSM / FSM)
- Proven experience in AI/GenAI implementations (LLMs, RAG, NLP, semantic search)
- Experience integrating AI solutions with enterprise platforms via APIs and microservices
- Solid understanding of cloud platforms (AWS/Azure/GCP) and distributed systems
- Experience with data pipelines, vector databases, embeddings, and retrieval systems
- Strong communication skills with the ability to work with enterprise stakeholders
At Neuron7.ai, we are guided by integrity, innovation, customer obsession, and continuous learning. We believe AI should create meaningful business outcomes and empower organizations to make smarter decisions at scale.
Diversity & InclusionNeuron7.ai is committed to fostering a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all qualified applicants and employees regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Drive new business for Cloudflare’s Enterprise services across Eastern Canada. Develop territory plans, identify target accounts, build sales pipelines, present technical value propositions, negotiate contracts, achieve revenue targets, maintain strategic customer and partner relationships, and engage stakeholders from technical teams through senior executives.
Top Skills:
Cloud SolutionsCloudflareComputer NetworkingCybersecurityIaasInternet InfrastructurePaasSaaS
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads health technology assessment, value, and evidence strategy for Pfizer’s genitourinary oncology portfolio. Manages HEOR, real-world evidence, economic models, global value dossiers, registries, and evidence dissemination to support reimbursement and patient access. Partners with global, regional, country, and cross-functional oncology teams, oversees vendors and project teams, and communicates findings through publications and conferences.
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Leads business systems analysis and data engineering support for military sustainment digital services. The role gathers and documents requirements, maps workflows, defines reporting and data needs, supports ETL/ELT, SQL analysis, integrations, dashboards, testing, governance, and implementation readiness. It partners with government, program, supplier, operational, product, and technical stakeholders to improve readiness and operational performance, while mentoring junior analysts and maintaining requirements, process, data, and delivery documentation.
Top Skills:
AgileAmazon RedshiftAPIsAWSAzure SynapseConfluenceData ModelingDatabricksEtl/EltGitJIRALookerMiddlewarePower BIQlikSnowflakeSplunkSQLTableau
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
