Software Test Engineer II - CX

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Software Test Engineer II - CX

Why We Have This Role

You will be responsible for testing a variety of features using our in-house automation tools. You will maintain the tests and enhance these tools, including those that utilize AI technology.The ideal candidate will have a high standard for quality and a strong passion for delivering exceptional products. You will act as a frontline advocate for our customers, ensuring that our products meet their needs before they are released to the market.

How You’ll Find Success

• Strong level of curiosity
• Ability to create trust in customers and teams through thorough communication
• Takes initiative and shows scrappiness in getting things done
• Proven ability to work well in teams - partnering with managers, cross functional teams, and teammates
• Takes analytical mindset to approach problems and find solutions
• Shows desire to learn new skills and grow in the role

How You’ll Grow

• Our Quality Engineering organization’s mission is to build a quality culture championing a delightful customer experience while enabling teams to efficiently bring high quality software to all markets. 
• We do this by engaging early to ensure customer use cases are tested AND fully automated.  
• We also automate the release process to save human effort, reduce mistakes, and speed overall delivery. Our environment uses primarily Selenium, Java, JavaScript, TypeScript, Node.js, Jira, TestRail, Python, Jenkins, Nomad and Docker. 
• In our collaborative culture, you find plenty of opportunities to improve the quality of our software.

Things You’ll Do 

• Design test plans and test cases for web applications
• Find, triage, and document bugs worth fixing
• Conduct ad-hoc and scripted manual tests
• Convert manual test cases into automated cases in an existing framework using Python or JavaScript
• Investigate test failures and customer reports using your technical understanding of the product and tools (such as logs) to narrow down repro issues steps and isolate the root problem
• Ensure the product is tested at the appropriate level (unit vs integration vs end to end, API vs UI), reducing unnecessary test cases, intermittent failures, and decreasing execution time.
• Drive quality processes like bug triage, releases decisions, and feature completion criteria

What We’re Looking For On Your Resume

• Bachelor's degree in a technical field such as IT, Engineering, Math, Physics or similar with Computer Science coursework or minor. Computer science degree accepted but not required. 
• 2-4 years of coding experience with any programming language (prefer in Python/JavaScript/Go)
• Strong communication skills and the ability to work collaboratively
• Familiar with front-end technologies, or REST web services and/or constructing basic database queries
• Familiarity with software testing concepts and tools is a plus

What You Should Know About This Team 

• The Voice team of the CX Engineering Organization is responsible for building services and tools that handle and transcribe over 1M calls per day for hundreds of customers. Our tools operate entirely within the AWS environment, utilizing technologies such as Kubernetes, DynamoDB, SQS/SNS, RDS, DocumentDB, and more.
• We emphasize continuous skill development and learning. Our team is currently transitioning from Jenkins to GitLab CI and/or Spinnaker to enhance our deployment processes.
• We operate at a high scale, managing Amazon resource limits and continuously assessing our efficiency to improve our services.
• This team collaborates with various internal platforms and infrastructure teams, promoting a culture of transparent discussions and constructive design reviews. 

Our Team's Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• $1800 USD Experience bonus to be used for an “Experience” of your choosing
• Competitive salary, performance bonuses, generous savings fund match.
• Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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