Google Fiber Logo

Google Fiber

Software Engineering Manager, Customer Experience

Posted 5 Days Ago
Remote
Hiring Remotely in USA
157K-230K
Expert/Leader
Remote
Hiring Remotely in USA
157K-230K
Expert/Leader
The Software Engineering Manager leads software development processes, mentors engineers, resolves technical issues, and develops customer-facing AI platforms.
The summary above was generated by AI

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least July 18, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

As our Software Engineering Manager, you will be involved in overseeing the development of the team's software development process, collaborating with various teams to design and develop new features. In your role, you will also provide technical guidance and mentorship to the team's engineers, helping them to learn and grow. Additionally, you will work to identify and resolve technical issues, ensuring the smooth operation of the team's software. Your passion for  UI and web development will help us reimagine and enhance the web app to help make it easy to integrate new solutions.

The role also includes the development of customer-facing AI platforms to serve the needs of GFiber users.

In this role, you'll:

  • Oversee the team's software development process.
  • Design and develop compelling features by collaborating with product/business, UX, QA, backend, and other client engineers.
  • Provide technical guidance and mentorship to the team's engineers, including helping them to learn new technologies and solve complex problems.
  • Work with the team to identify and resolve technical issues, includes troubleshooting problems, debugging code, and performing code reviews.
  • Lead the technical software design and implementation through hands-on development

At a minimum we'd like you to have:

  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  • 10 years of experience working with Web technologies (e.g. Javascript, Typescript, CSS). 
  • 2 years of full stack development experience (ideally Java or Kotlin).
  • 2 years of experience in a technical leadership role.
  • 1 year of experience implementing or integrating AI platforms.

It's preferred if you have:

  • Master’s degree in Computer Science, a related technical field, or equivalent practical experience.
  • Experience with Next.js and Google Cloud Platform (GCP).
  • Experience of mobile development or multi-layer architectural designs to support mobile teams.
  • Ability to collaborate with UX and product owners.
  • Experience working with ambiguous product requirements and translating them into strict technical scope.

The US base salary range for this full-time position is $157,000 - $230,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). 

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.


Top Skills

CSS
Google Cloud Platform
Java
JavaScript
Kotlin
Next.Js
Typescript

Similar Jobs

4 Minutes Ago
Remote or Hybrid
Boston, MA, USA
112K-176K Annually
Senior level
112K-176K Annually
Senior level
Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
The Training Manager leads training initiatives for a pharmaceutical company, collaborating with stakeholders and ensuring effective learning strategies and content creation.
Top Skills: ElearningItWeb Management Platform
15 Minutes Ago
Remote or Hybrid
4 Locations
240K-301K Annually
Senior level
240K-301K Annually
Senior level
Fintech • Machine Learning • Payments • Software • Financial Services
In this role, you will lead cybersecurity consulting initiatives for Capital One's Auto Lending business, oversee security risk management, and collaborate with various departments to enhance security posture.
Top Skills: Agile MethodologiesAPIsCloud Security EngineeringCloud ServicesContainersDevOpsDockerMicroservicesServerlessSplunk
3 Hours Ago
In-Office or Remote
Chicago, IL, USA
47K-53K Annually
Junior
47K-53K Annually
Junior
Fintech
The Account Manager I manages client relationships, provides onboarding and support, drives issue resolution, and represents customer interests in process and product improvements.
Top Skills: Microsoft Office 365Salesforce

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account