Software Engineering Manager (AI Support)

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.  Our wearable device tracks key physiological metrics such as heart rate variability, resting heart rate, and sleep quality to provide personalized insights into users' fitness, health, and recovery. The AI Support team at WHOOP is responsible for delivering an exceptional support experience to our prospective and current, leveraging cutting-edge AI technologies.

As a Software Engineering Manager at WHOOP, you will have technical and people management responsibilities. On the technical side, you will work closely with product management, Membership Services, Business Systems and across all software teams to successfully enable your team to deliver. You will support the team in developing technical designs, architecture, and operational excellence needs. You will ensure that the engineering team adheres to best practices and standards for software development.

On the people management side, you will manage and mentor a team of cross-skilled engineers, provide regular performance feedback, and ensure professional development and growth. You will work to foster a culture of innovation, teamwork, psychological safety, and continuous learning. You are responsible for promoting a positive work environment where all team members feel valued, supported, and empowered to do their best work.

RESPONSIBILITIES:

• Guiding and managing a team of cross-skilled engineers responsible for developing features ranging from AI features to Systems Administration
• Collaborating with cross-functional teams to ensure the successful delivery of these features
• Managing third-party vendor, both technology and relationship
• Defining technical strategy, architecture, and design for product features
• Ensuring the engineering team adheres to best practices, standards, and processes for software development, testing, and deployment
• Driving continuous improvement initiatives to optimize the engineering team's productivity, quality, and efficiency
• Providing mentorship, guidance, and coaching to team members to ensure their professional development and growth
• Fostering a culture of innovation, teamwork, psychological safety, and continuous learning

QUALIFICATIONS:

• Experience as a software developer with experience operating in a management role
• Strong technical skills in software development, testing, and deployment
• Excellent communication, interpersonal, and management skills
• Passion for wearable technology and a desire to work in a fast-paced startup environment
• Experience managing a Salesforce instance is a plus

Find out more about us: "WHOOP Career Framework"

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. 

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.