Software Engineer Manager - (Chat & Messaging)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Software Engineer Manager architects and designs their digital vended products using modern tools, technologies, frameworks, and systems to provide Allstate’s workforce with reliable, compliant, and efficient messaging solutions.  They apply a systematic application of scientific and technological knowledge, methods, and experience to the design, implementation, testing, and documentation of software.  They own and manage running their vended applications in production and ultimately becomes accountable for the success of their digital products through achieving KPIs.  The Software Engineer Manager plans, directs, designs, and executes IT-related activities and programs that are of a complex and critical nature.  The Software Engineer Manager selects, leads, counsels, motivates, sets expectations and evaluates medium to large teams. Additionally, they confer with and advise direct reports on administrative policies and procedures, risks, issues, problem resolution, sourcing decisions, budget and priorities. 

Key Responsibilities

 • Leads and participates in knowledge sharing and contributes to the overall growth of the collective knowledge of the End User Collaboration community.

• Participate in product scoping, discovery and framing, and inceptions providing technical input and helps translate user features into system design

• Assists Digital Product Manager and participates in retrospectives, demonstrating and encouraging each participant to provide feedback with empathy

• Leads the effort of shaping the architecture and design of the End User Messaging digital product

• Leads and participates in inceptions and iteration planning meetings, infusing backlogs with technical input working in close partnership with the Digital Product Manager

• Leads and participates in daily site, cross-site, and product team standups

• Serves as the anchor of the team and practices technical leadership; helping guide the team in choosing the right technology, solving technical problems, and resolving any technical conflicts within the team

• Establishes continuous integration, continuous delivery, and continuous deployment pipelines and practices

• Leads collaboration and strategy alignment across product portfolios (cross-product) in partnership with Digital Product Managers, other peers and key stakeholders

• Serves as an expert on multiple business domain and a distinguished advocate of multiple technology stacks and shares that knowledge across organizations 

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 7 or more years of experience (Preferred)

• Extensive experience with enterprise-level messaging and cloud software/SaaS solutions such as Microsoft Exchange, M365 Exchange Online, Defender for Office, Proofpoint, Valimail, RightFax, and Quest on Demand.

• Experience with enterprise-level archiving and compliance software such as ZL Unified Archive, 17A-4, and Microsoft Purview eDiscovery

• Designing large enterprise-level solutions upon technical, application and business requirements 

•Knowledge to develop and execute complex deployment scenarios 

•Consulting to support hybrid messaging platform solutions and platform rationalization 

•Extensive experience with PowerShell scripting required   

•Knowledge of MS security (Patch Management) 

•Writing Technical & Support Documentation 

Supervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered. 

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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