Company overview:
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Software Engineer I – Engineering Services
Department: Engineering Services
Location: Wilmington, MA
Reports to: Sr.Manager, Engineering Services
About the Role
We are looking for a Software Engineer I to join the Engineering Services team. This role focuses on investigating and resolving customer-impacting software issues in close partnership with Services, Product Engineering, Quality Engineering, and Cloud Operations. The team also turns recurring production patterns into stability improvements and contributes to Product-requested feature packs based on priorities and available capacity.
The ideal candidate is a strong problem solver who can use AI-assisted engineering tools effectively for investigation, development, testing, and documentation while applying sound engineering judgment to validate the results.
ResponsibilitiesInvestigate and troubleshoot customer-reported and production issues.
Analyze logs, application behavior, APIs, data, and system errors to identify root causes.
Reproduce issues and develop appropriate fixes, workarounds, scripts, or automation.
Use AI-assisted engineering tools to accelerate debugging, implementation, testing, and documentation.
Review and validate AI-generated solutions for correctness, security, maintainability, and performance.
Collaborate with Services, Product Engineering, Quality Engineering, and Cloud Operations to drive issues to resolution.
Document technical findings, root causes, and resolutions clearly.
Participate in code reviews, knowledge sharing, and continuous improvement activities.Identify recurring production patterns and contribute stability-focused enhancements that eliminate repeat issues.
Contribute to Product-requested feature packs based on business priority and team capacity.
Participate in the Engineering Services on-call rotation, including scheduled coverage outside normal business hours as required.
Qualifications
Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
0–2 years of software engineering, internship, or relevant project experience.
Working knowledge of Java, Scala, Python, JavaScript, or a similar programming language.
Experience or familiarity with AI-assisted coding and engineering tools, with the ability to evaluate and validate AI-generated code and technical recommendations.
Understanding of APIs, databases, SQL, testing, and software development fundamentals.
Strong debugging, analytical, and problem-solving skills.
Strong communication, collaboration, and ownership.
Preferred Qualifications
Experience with Java and/or Scala applications.
Familiarity with AWS or other cloud platforms.
Experience with application logs, monitoring, or observability tools.
Familiarity with Git, CI/CD, Jira, and Confluence.
Exposure to SaaS, microservices, distributed systems, or production support environments.
What We Value
Customer focus and ownership.
Curiosity and structured problem solving.
Effective and responsible use of AI as an engineering tool.
Ability to challenge assumptions and validate solutions.
Calm, clear collaboration during production issues.
TraceLink is committed to providing competitive compensation and benefits to all employees. This is the estimated base salary range for this role and should serve only as a guide. Final compensation offered may vary based on a variety of factors including but not limited to experience level, fit for the role, skills, domain knowledge, internal equity, budget, and location.
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
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