Job Description:
The Customer Success Engineering team helps provide seamless support experience for Remitly customers. We help our global operations to support our customers' experience in getting the help they need, whenever they need. As a member of the Customer Success Engineering team, you will be directly responsible for the customer and agent experience, and our customers' frictionless access to Remitly agents.As a Fullstack Software Engineer II, you will build a new cutting-edge Customer Success platform to replace legacy CRM applications. This is a high-visibility role and perfect for someone passionate about making a significant impact and eager to take on responsibilities. You will be responsible for workflows that immediately impacts our customer and agent experience and will work in tandem with world class Product, UX, QA and other engineering teams.
You Will:
Collaborate with product managers, designers, and backend engineers to understand requirements and translate them into scalable, high-quality software solutions.
Design and implement responsive user interfaces that enhance usability and deliver a seamless user experience for internal and external Remitly Customers.
Design and implement solutions for ambiguous and complex problems using multiple full stack technologies (TypeScript, React, Java/Kotlin, Go)
Participate in code reviews, provide constructive feedback, and collaborate with team members to maintain code quality and standards.
Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
You will report to an Engineering Manager in Customer Success Technology team
You Have:
Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
6+ years of experience in software engineering, with a focus on frontend development for web applications.
Professional experience with one of the following programming languages: TypeScript, JavaScript, Kotlin, Java, Go.
Understanding of RESTful APIs and asynchronous programming concepts
Exposure to DevOps practices and CI/CD pipelines
Compensation Details. The starting base salary range for this position is $112,000-$140,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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