Customer Marketing Lead

BrightHire is seeking a Marketing Lead to own and drive our customer evangelism and social presence – two of the most important and successful pillars of our marketing strategy. 

This is a new, unique, and high-impact role where you will be the connective tissue between our customers, brand, and public voice. 

This isn't just about churning out case studies or managing a social media account; it's about crafting and driving the strategy that turns our deep community of raving fans into a growth flywheel through constant engagement, amplification of their success stories, channeling their thought leadership, cultivation of a community through intimate events, and ensuring they are bought in on BrightHire’s long-term success.

The core of this role is to build deep relationships with our customers and turn their success into powerful social proof. You will be responsible for a critical growth lever for BrightHire- driving top-of-funnel momentum through creative storytelling and community building. We're a lean, tight-knit team, which means you will have significant ownership of key strategies and be expected to operate with a high degree of autonomy to achieve transformative results.

Individual compensation will be determined by the candidate's experience and qualifications.

• Customer Evangelism: Build, cultivate, and engage our community of brand evangelists - including customers, users, advisors, and influencers—to create compelling content and social proof. You will be the engine behind our customer growth.
• Social Media: Own and execute the LinkedIn content strategy, specifically by harnessing our customer community to drive substantial awareness for BrightHire and our co-founders.
• Content Creation: Own the end-to-end production of smart, creative, and engaging short-form and multimedia content – particularly amplification of voice of the customer and thought leadership. You will be expected to be highly self-sufficient, using modern tools and AI to create high-quality content optimized for social engagement.
• Customer Engagement: Constantly celebrate our community by recognizing their wins and delivering delight through kudos, swag, and personalized moments.
• Community & Events: Help us execute an impactful field marketing strategy by driving logistics and coordination for in-person events designed to engage our community and strengthen relationships.

• 3 to 6 years of experience in B2B SaaS marketing with hands-on experience in at least two of the following areas: social, content, customer, and community marketing.
• Track record of creating high-performing content across various formats (long and short-form written, social, video, etc.).
• Experience building a digital following and community, ideally for a B2B technology/SaaS brand.
• Strong writing and editorial skills.
• A reputation for taking extreme ownership, finding ways to improve, and going the extra mile.
• A track record of navigating and successfully managing many simultaneous projects with ambiguity and executing autonomously at a high degree of quality.
• You’re eager to roll up your sleeves, try new things, and stretch beyond your comfort zone across a wide range of marketing programs.
• Experience in the HR and Talent space is a plus.

• Meaningful equity
• Fully paid health, dental and vision coverage
• Generous budget for your ideal work environment
• Unlimited PTO, with a minimum # of the days everyone must take :)
• Annual learning stipend for courses, conferences, books, etc.
• Monthly snack pantry delivered to your door
• Our team is fully remote, spanning across North and South American time zones.

• Define a Category: this is a rare opportunity to join a company at the start of a massive growth journey, that is truly loved by our users, and that is creating a category you can put your stamp on for the rest of your career.
• Make a Massive Impact: own end-to-end initiatives that will help BrightHire revolutionize how thousands of companies hire across the world.
• Collaborative Culture: Join a close-knit, mission-driven team that values diverse perspectives and continuous feedback.
• Loved by clients at leading brands such as Canva, Toast, Ramp, HCA Healthcare, Apollo, Navan, Groq, Abnormal Security, Onetrust, and 300+ more.
• Forefront of AI: we’re pushing the boundaries of AI in business, creating an exciting opportunity for you to shape the future of the most important business process - hiring.
• Well capitalized and backed by amazing investors like Index Ventures, Flybridge, Zoom, Haystack, Groundup, 01 Advisors, Next Play Ventures, and People Tech Partners.