The SMB Account Manager will oversee the post-sales journey for SMB clients, focusing on renewal, account growth, customer success metrics, and collaboration to enhance customer experience.
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, airSlate WorkFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.
About the Role
We’re looking for a driven SMB Account Manager to join our growing Customer Success team.
In this role, you’ll take ownership of the entire post-sales journey for SMB customers - from onboarding and adoption to identifying growth and upsell opportunities.
You’ll play a key role in helping customers achieve real value with WorkFlow while driving retention, satisfaction, and revenue growth.
What You’ll Do:
- Own renewals and drive account growth through upsell and expansion opportunities.
- Ensure customer success and ROI by tracking adoption, health, and usage metrics.
- Manage a large SMB portfolio using scalable, tech-touch engagement.
- Collaborate cross-functionally to deliver a seamless customer experience.
- Act as the voice of the customer, sharing feedback to improve products and build advocacy.
What We’re Looking For:
- 2+ years of experience in Account Management, Customer Success, or renewals-focused Sales within B2B SaaS.
- Proven success in owning renewals and identifying/closing upsell opportunities.
- Experience managing a large book of business using a scalable, process-driven approach.
- Strong ability to analyze customer usage and health data and turn insights into actionable strategies
- Excellent communication, presentation, and negotiation skills.
- Ability to explain technical concepts in simple, customer-friendly terms.
- Comfortable working with the US market and time zones.
- Fluent English (both written and spoken).
Why WorkFlow?
We are a passionate and ambitious team of 50+ people on a mission to create rich customer experiences by automating their entire documentation lifecycle with a powerful all-in-one solution – WorkFlow.
WorkFlow enables businesses to create powerful documents and automate document processes.
From simple tasks like editing PDFs and creating forms to eSigning, WorkFlow is everything you need to create, integrate, and automate your documents.
What we offer
Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.
Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.
Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.
It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
Read our Recruitment Privacy Notice to Learn how we process your personal information.
Top Skills
B2B Saas
airSlate Brookline, Massachusetts, USA Office
17 Station St, Brookline, MA, United States, 02445
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