SMB Account Manager

Company Overview

Valimail is a fast growing, venture funded startup and the leader in Email Authentication as a Service. Here is your chance to get in on the ground floor at an important technology innovator and to help build a major business service category. We have built a revolutionary platform on top of open standards — DMARC, DKIM, and SPF — for the first time it makes it possible for any organization to protect itself against email impersonation. Valimail pioneered the notion of automated email authentication, with innovative components like our DNS-based Authenticator (including our patented Instant SPF). We’re committed to building a more trusted email ecosystem.

Frequently cited statistics show that women and underrepresented classes will only apply to roles if they feel they meet 100% of the qualifications. At Valimail, we encourage you to break through that statistic. Roles evolve over time, especially with innovation, and you may be just the person we need in the future. NO ONE ever meets 100% of the qualifications. We hope you're open to learning new skills in order to grow with us. Make our team, your team!

Position Overview

We prioritize the needs of our customers and recognize that our success depends on their satisfaction. We are seeking an Account Manager to join our Renewal & Expansion team to successfully manage a portfolio of customers and foster long-term business relationships.

What You'll Be Doing

As an Account Manager at Valimail, you will play a pivotal role in driving revenue growth by managing the renewal and expansion sales cycles across a segment of customer accounts. Your primary focus will be on building and maintaining strong customer relationships to ensure customer satisfaction and revenue retention.

• Own the post-sales end-to-end customer relationship for assigned accounts. Understand the health and sentiment of the account, ensuring customer satisfaction.
• Proactively identify customer needs and provide solutions that support growth through upsell and cross-sell opportunities.
• Collaborate with customers to set clear and achievable goals for their success both at a user and executive level.
• Monitor renewal risk indicators, and take proactive actions in partnership with internal teams to mitigate risk.
• Manage and assist with escalations to ensure timely and high-quality resolutions to customer issues and concerns.
• Carry an NRR quota with specific metrics associated with the revenue and renewal cycle

About You

• 4+ years of successful experience as a quota-carrying Account Manager or Customer Success Manager within the SaaS industry 
• Proven experience with a strong track record of meeting or exceeding individual and team revenue targets.
• A deep understanding of the sales cycle and customer retention strategies.
• Excellent communication skills (verbal, written, and presentation)
• Cross-functional collaborator
• Adaptable, self-disciplined, detail-oriented & well-organized
• Resourceful problem solver who effectively manages competing priorities and raises issues to the accurate channels

Bonus Points

• Experience in the security industry
• DMARC experience, knowledge of email authentication, and cybersecurity is a plus.

Who We Are

Valimail is the global leader in zero-trust email security. The company's full line of cloud-native solutions authenticate sender identity to stop phishing, protect brands, and ensure compliance; they are used by organizations ranging from neighborhood shops to some of the world's largest organizations, including Uber, Splunk, Yelp, Mercedes Benz USA, and the U.S. Federal Aviation Administration. Valimail is the fastest-growing DMARC solution with the largest global market share and is the premier DMARC partner for Microsoft 365 environments. 

Valimail is an E-Verify Employer. For more information on E-Verify, review the posters here. 

Why Join Us?

• Competitive pay + participation in employee stock option plan. The anticipated salary range for this role is $90,000 - $100,000 and includes a variable target of $40,000 - $45,000. This role is eligible to participate in our equity plan. 
• Comprehensive health, dental, + vision coverage
• Six weeks of paid parental leave for all parents, and an additional 6 weeks for parents giving birth
• Remote First Company, you can work anywhere within the US
• Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work

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