Site Services Coordinator

In this role, you will report to the Supervisor, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location: Cambridge, MA 02142

Shift: Mon – Fri, 

Wage:  $28/hr.- $30/hr.

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), and Company paid holidays,

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,

• Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we’re looking for:  

Education: High School diploma or GED is required  

Experience: 2+ years of experience in material handling and/or inventory management, and 2+ years of customer service experience required.   

Collaboration Tool: Microsoft Suite experience with proficiency in Word and Excel required. SAP, Citrix, ChemSW, and Avantor’s inventory systems

Qualifications:  

• Proven understanding of shipping and purchasing required.

• Excellent customer service skills with ability to display a professional can-do demeanor required.

• High regard for safety, quality, and adherence to protocols, procedures, and policies required.

• Able to communicate effectively, both in writing and verbally, with customer contacts and internal contacts required.

• Proactive/forward-thinking with the ability to prioritize tasks, self-motivate in order to meet goals required.

• Able to lift 50 lbs. required.  

• Knowledge of scientific products and services, strongly desired but not required.

How you will thrive and create an impact:  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Process tasks in inventory management (consumables, chemicals, samples, etc.) and accurate inventory control, processing requests leading to inventory movement on and off site and fulfilling customer metric reporting.

• Monitor slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.

• Provide daily customer service functions and communicates with the customer relative to inventory management.

• Monitor back-order reporting and expediting, direct factory shipments, handling quotes, document control, records maintenance, and resolving open invoices or pricing issues.

• Run monthly and weekly reports, maintain metrics, and cost savings tracking.

• Perform shipping coordination activities such as shipping customer material, handling routine issues, entering shipping information into the customer computer system, and equipment inspections.

• Handle hazardous material including preparing shipping documentation and packaging requirements.

• Interface directly with customer point of contact, purchasing directors, facility directors and plant managers.

• Run consigned, non-consigned, customer owned and/or 3rd party inventory.

• Use Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer specific systems) in fulfillment of job duties.

• Meet goals and objectives: safety, performance, and quality.

• Create programs for enhanced service efficiencies.

• Work with Avantor Sales Force and manufacture representatives.

• Document organizational change.

• Responsible for desktop delivery of inbound packages to customer contacts

• Updating and maintaining Standard Operating Procedures.

• Other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.