Site Reliability Engineer

Modulate is the leader in conversational voice intelligence. We enable enterprises to deeply understand how people communicate and take timely action based on those insights.

Our products help detect harm, prevent fraud, and build safer, more trusted online and real-world voice environments. We are building a Conversation Intelligence Platform — APIs, workflows, and applications that bring voice understanding to customers at enterprise scale.

We’re looking for our first Site Reliability Engineer to own and scale the reliability of our production systems. This role will be critical in ensuring high availability across our Developer APIs platform and Enterprise products, while building the foundations for monitoring, incident response, and operational excellence as we grow.

Your Impact

You will play a foundational role in ensuring Modulate’s systems are reliable, scalable, and enterprise-ready.

• Own the reliability and availability of Modulate’s production infrastructure

• Build monitoring, alerting, and incident response systems from the ground up

• Establish sustainable on-call practices that balance reliability with team health

• Partner with engineering and leadership to shape infrastructure and reliability strategy

• Help define how Modulate delivers enterprise-grade uptime and performance

What You Will Do

• Own and operate production systems supporting Modulate’s APIs and enterprise products

• Design and implement monitoring, alerting, and observability systems

• Lead incident response, root cause analysis, and postmortem processes

• Build and improve on-call rotations and operational workflows

• Collaborate with engineers to deploy, maintain, and scale distributed systems

• Partner with leadership on infrastructure decisions, roadmaps, and reliability goals

• Evaluate and support deployment models including cloud, on-prem, and hybrid environments

• Continuously improve system performance, resilience, and scalability

What We Are Looking For

• Experience deploying and maintaining production software systems

• Experience building monitoring and alerting systems for production environments

• Experience with on-call rotations and incident response

• Strong experience with AWS, Python, and Linux

• Familiarity with tools such as CloudWatch, SNS, PagerDuty, or similar technologies

• Strong debugging, systems thinking, and problem-solving skills

• Ability to communicate effectively during high-pressure incidents

• Experience working in fast-paced or early-stage environments

Nice to Have

• Experience with AWS services such as EC2, load balancers, RDS, SQS, SES, and CloudWatch

• Experience with infrastructure-as-code (e.g., Terraform, CloudFormation)

• Experience supporting high-scale, distributed systems

• Familiarity with hybrid or on-prem deployment models

Benefits

At Modulate, we prioritize people and sustainability—because doing great work requires feeling supported and safe. Some of our key benefits include:

• Competitive salary + equity

• Full health, dental, and vision coverage

• Flexible PTO, with a strong culture of taking it

• Weekly team lunches with dietary accommodations

• Hybrid work: core in-office days with flexible remote options

• Regular leadership and industry learning sessions

• Support for career development and continued learning

• Up to 8 weeks work-from-anywhere policy

• A deeply inclusive, human-centered culture

Pay Transparency

Modulate believes in transparency as a cornerstone of equity and trust. Compensation for this role is based on seniority, skills, and experience.

Salary: $150,000 - $200,000
Equity: Offered
Other perks: HSA, FSA, 15 holidays, professional growth resources

About Modulate

Modulate is on a mission to make voice a force for good online. Our tools help communities thrive by proactively detecting toxic behavior, protecting user identity, and empowering safety teams. We’re trusted by leaders in gaming and beyond—and we’re growing fast.

We believe that great cultures don’t just happen. That’s why we’ve built a foundation of intentional systems: from bias-reducing hiring practices to transparent pay to tools that help teams collaborate across communication styles. At Modulate, we treat people like people—and we’re building technology that does the same.

Ready to join us?

Apply here or reach out directly—we’re excited to meet you.

A quick note as you apply

We kindly ask that you apply through the website rather than emailing [email protected].

For the questions “Your fit for the role,” “Your values/goals,” and “Why Modulate?” on our application form, we kindly ask that you focus your responses on experiences and motivations that directly relate to the role.

Please avoid including details that would reveal protected demographic information (such as race, age, gender, ethnicity, or sexual orientation), as we strive to assess all candidates equitably and without bias.

We also want to hear your authentic voice. While it can be helpful to use tools to support your thinking, we ask that your responses reflect your own perspective.