Senior Site Reliability Engineer

Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

About the Role

We are an engineering and product team of ten - and growing! Reporting to our head of engineering, we are looking for our very first Site Reliability Engineer. This is a great opportunity to be the founding member of SRE at Allara with significant opportunities for professional growth.

Our tech stack is React, React Native, NodeJS, TypeScript, SQL; AWS, Docker, Terraform. We are a Google Suite, Slack and Notion shop for internal collaboration. This is an onsite or remote role, as the team works from our SoHo office in NYC three days a week (Tuesday/Wednesday/Thursdays) with flexibility as needed. 

Our ideal new teammate is someone who balances a well rounded technical skill set with being mission driven. We look for “helpers” across all functions as we scale, people with an affinity for helping patients solve complex health challenges through technology. We are also looking for someone with experience building and iterating quickly, collaborating cross-functionally with product/design/other stakeholders, and who is excited at the thought of building out/leading our SRE initiative. 

What You'll Do 

• Own/ensure the reliability, performance, and scalability of our care delivery platform
• Collaborate with development teams to design and implement resilient and scalable infrastructure.
• Develop and maintain automation for deployment, monitoring, and incident response.
• Implement and manage monitoring and alerting systems to proactively identify and address potential issues.
• Conduct post-incident reviews to identify root causes and implement preventative measures.
• Optimize system performance and reliability through capacity planning and performance tuning.
• Support code quality and maintainability through infrastructure as code, automated testing, and documentation.
• Drive continuous improvement in our engineering practices, including incident response, deployment processes, and system design.
• Investigate and resolve platform incidents and bugs.
• Support cost-conscious best practices for our systems

Who You Are

We are looking for someone with proven experience in Site Reliability Engineering or a similar role (Platform Engineer, DevOps Engineer) and a passion for building reliable and scalable systems. We value diverse experiences and perspectives. You are:

• Experienced with cloud platforms (AWS, GCP)
• Experience with containers and container orchestration technologists (Docker, ECS, EKS).
• Familiar with infrastructure as code tools (e.g., Terraform, CloudFormation).
• Experienced with monitoring and alerting tools (e.g., Datadog, New Relic Prometheus, Grafana).
• Experienced with automation
• Knowledgeable about networking and system administration
• Excited to work across all layers of a platform, diving into whatever is needed
• An excellent collaborator and communicator with a demonstrated ability to work effectively with cross-functional teams and other engineers
• Able to analyze complex systems and troubleshoot issues effectively
• Passionate about improving system reliability and performance

Bonus Points

• Experience in regulated industries, even outside of healthcare
• Experience with container orchestration (e.g., ECS)
• Experience working in fast-paced startup environments
• Experience with database optimization
• Experience ensuring the security and compliance of our infrastructure

What Allara Offers

Compensation & Career Growth

• At Allara, we offer competitive compensation tailored to geographic locations. Below are the base salary ranges by zone for this role:
  • Zone 1 (New York City, San Francisco, Seattle) $164,610 – $192,045
  • Zone 2 (Los Angeles, Washington D.C., Boston) $156,380 – $182,443
  • Zone 3 (Chicago, Denver, Austin, Philadelphia, Miami) $148,149 – $172,840
  • Zone 4 (Atlanta, Phoenix, Dallas) $139,918 – $163,238
  • Zone 5 (All other locations) $131,688 – $153,636
• Equity
• Professional development & employee learning programs

Actual compensation will be determined based on a variety of factors, including but not limited to: candidate experience, education, certifications, and skill set. In addition to base salary, our total compensation package includes equity, comprehensive health benefits (medical, dental, vision), generous paid time off, and additional wellness and professional development perks. 

Work Environment & Flexibility

• This is a remote role, with a strong preference for someone based in NYC who can work from our office three days per week 
• Unlimited PTO & 11 company holidays
• Annual onsite in NYC

Health & Wellness

• Medical, dental, and vision benefits
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Long- and short-term disability coverage
• Annual employee wellness stipend

Family & Future Planning

• 401(k) plan
• Parental leave & family planning support benefits

Additional Perks

• Company-issued laptop
• Annual work-from-home stipend
• Commuter benefits (if applicable)
• A collaborative, mission-driven culture focused on improving patient care

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.