Lead the TSE & SRE teams overseeing business applications, enhancing operational efficiency, and ensuring site reliability through system improvements and user-friendly tools.
Job Description
DESCRIPTION:
Duties: Lead TSE & SRE overseeing Business collaboration applications BAU and Projects. Supervise the North America team in product support and focus on enhancing operational efficiency and fostering a culture of technical excellence within multiple delivery teams. Tasked with enhancing the product and its features and setting design objectives and aligning them with business goals. Implement a system involves collaboration across various specialized areas, including programming, networking, hardware deployment, end-user support, and training. These areas of expertise may be internal or external to the information services department. Execute daily operational tasks and be available for on-call responsibilities while enhancing systems to ensure site reliability and optimal performance. Develop user-friendly tools for various user groups to streamline processes, such as automated test result provisioning and data visualization. This position requires up to 10% domestic travel.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Telecommunications and Network Engineering, Computer Engineering, Computer Science, or related field of study plus 5 years of experience in the job offered or as Site Reliability Engineer, Solution Architect, Network Design Engineer, or related occupation. The employer will alternatively accept a Bachelor's degree in Telecommunications and Network Engineering, Computer Engineering, Computer Science, or related field of study plus 7 years of experience in the job offered or as Site Reliability Engineer, Solution Architect, Network Design Engineer, or related occupation.
Skills Required: This position requires experience with the following: working with one programming language such as Python, Java Spring Boot, or .Net; Utilizing observability tools and practices, including white and black box monitoring, SLO alerting, and telemetry collection (Grafana, Dynatrace, Prometheus, Datadog, Splunk); deploying continuous integration and delivery tools (Jenkins, GitLab, Terraform) and container orchestration (ECS, Kubernetes, Docker); Scala; and Linux.
Job Location: 8181 Communications Drive, Plano, TX 75024. This position requires up to 10% domestic travel.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
DESCRIPTION:
Duties: Lead TSE & SRE overseeing Business collaboration applications BAU and Projects. Supervise the North America team in product support and focus on enhancing operational efficiency and fostering a culture of technical excellence within multiple delivery teams. Tasked with enhancing the product and its features and setting design objectives and aligning them with business goals. Implement a system involves collaboration across various specialized areas, including programming, networking, hardware deployment, end-user support, and training. These areas of expertise may be internal or external to the information services department. Execute daily operational tasks and be available for on-call responsibilities while enhancing systems to ensure site reliability and optimal performance. Develop user-friendly tools for various user groups to streamline processes, such as automated test result provisioning and data visualization. This position requires up to 10% domestic travel.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Telecommunications and Network Engineering, Computer Engineering, Computer Science, or related field of study plus 5 years of experience in the job offered or as Site Reliability Engineer, Solution Architect, Network Design Engineer, or related occupation. The employer will alternatively accept a Bachelor's degree in Telecommunications and Network Engineering, Computer Engineering, Computer Science, or related field of study plus 7 years of experience in the job offered or as Site Reliability Engineer, Solution Architect, Network Design Engineer, or related occupation.
Skills Required: This position requires experience with the following: working with one programming language such as Python, Java Spring Boot, or .Net; Utilizing observability tools and practices, including white and black box monitoring, SLO alerting, and telemetry collection (Grafana, Dynatrace, Prometheus, Datadog, Splunk); deploying continuous integration and delivery tools (Jenkins, GitLab, Terraform) and container orchestration (ECS, Kubernetes, Docker); Scala; and Linux.
Job Location: 8181 Communications Drive, Plano, TX 75024. This position requires up to 10% domestic travel.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Top Skills
.Net
Datadog
Docker
Dynatrace
Ecs
Gitlab
Grafana
Java Spring Boot
Jenkins
Kubernetes
Linux
Prometheus
Python
Scala
Splunk
Terraform
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