Site Reliability Engineer II - Observability

The HashiCorp Observability team is responsible for providing HashiCorp engineers with observability tooling and capabilities using a software engineering-based approach. Our focus is on making it easy for HashiCorp engineers to understand the state of production in HashiCorp Cloud Platform, while at the same time providing context and control over things like cloud and SaaS costs. 

The team involves a mixture of both infrastructure engineering/product engineering practices and more SRE-like engagements with engineering teams who are using observability tooling. There will also be some emphasis on addressing vendor costs as it relates to supporting developers in their observability needs. The team will consult and collaborate with the other Infrastructure teams who are focused on developer tooling and platforms when there are opportunities to achieve objectives around better observability or on tooling value optimization.

We are seeking a mid-level engineer to join the Observability team! This engineering role is part of a high performing team who values strong collaboration. We are responsible for products that touch many areas of engineering organizations at HashiCorp, so applicants will need to excel at collaboration, have product-focused mindsets, and be comfortable iterating in an agile manner towards solutions.

What you’ll do (responsibilities)

• Be responsible for and drive operational excellence through observability tooling and best practices
• Build technical skills and relationships within a team of engineers and SREs
• Make understanding our operational posture and resolving incidents easier for multiple engineering teams and product systems
• Participate in crucial decision-making related to various observability tools and services, including build vs. buy
• Deliver elegant, user-focused solutions that address the observability and cloud cost challenges we face in our cloud product

What you’ll need (basic qualifications)

• Professional backend software development experience in cloud environments
• You have experience operating AWS, Azure, or Google Cloud infrastructure.
• Enjoy working on a variety of scopes spanning software engineering, operations, and SRE
• Worked with SaaS or another type of managed software offering
• You are an expert collaborator and are able to effectively communicate across diverse teams and partners
• You have a customer-centric attitude and willingness to enthusiastically support the engineering teams to help HashiCorp continue to deliver great products and services

What’s nice to have (preferred qualifications) 

• Interested or experienced in observability practices and how that can enable teams
• Worked to operationalize complex software at scale
• Worked on infrastructure/SRE teams in customer-centric and agile organizations with empathy and compassion
• A passion for automation, optimization, reliability, and operational maturity.

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