Coordinates eCommerce site operations, including product launches, SKU updates, promotions, pricing, content, merchandising, and campaign changes. Performs quality assurance, site testing, troubleshooting, and performance analysis while maintaining the operations calendar. Collaborates with merchandising, marketing, creative, UX/UI, technology, and customer service teams to improve product discoverability, conversion, customer experience, and business results.
Location: US Remote (EST hours)
Role Type: Full-time | Exempt
Reports To: Director, Site Merchandising
About the Role
Alex and Ani is seeking a detail-oriented Site Operations Coordinator to support the seamless execution of our eCommerce experience. This role partners cross-functionally to manage site updates, product launches, promotions, and content changes, ensuring accuracy, quality, and on-time delivery. The ideal candidate thrives in a fast-paced environment, brings a process-driven mindset, and is passionate about enhancing the customer experience while driving site performance and business growth.
What You'll Do:
- Own the execution and quality assurance of product launches, SKU (Stock Keeping Units) updates, and merchandising changes to ensure a seamless customer experience.
- Manage site promotions, pricing updates, and content changes, ensuring accuracy and on-time delivery.
- Maintain and coordinate the site operations calendar, aligning key launches, campaigns, and business priorities across teams.
- Execute homepage, landing page, and campaign updates to support brand, promotional, and seasonal initiatives.
- Partner with Merchandising, Marketing, Creative, UX/UI, and Customer Service teams to deliver a cohesive and high-performing site experience.
- Support the implementation, testing, and maintenance of new site features and functionality, coordinating with internal and external stakeholders.
- Monitor customer feedback and site performance insights to identify opportunities that improve conversion, reduce friction, and enhance engagement.
- Optimize product discoverability through effective product categorization, navigation, search, filtering, and site merchandising strategies.
- Perform comprehensive QA testing for site updates, promotions, and launches, proactively troubleshooting and resolving issues.
- Analyze site performance and operational results, providing recommendations to improve workflows, customer experience, and business outcomes.
What You Bring:
- 2-4 years of experience in eCommerce operations, site merchandising, digital merchandising, or a related role.
- Hands-on experience managing content and site operations within eCommerce platforms using Shopify.
- Strong organizational and project management skills with the ability to prioritize multiple initiatives in a fast-paced environment.
- Exceptional attention to detail and commitment to accuracy in execution.
- Strong analytical and problem-solving skills with the ability to identify opportunities and recommend solutions.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams.
- Experience coordinating with Merchandising, Marketing, Creative, UX, and Technology partners.
- Familiarity with QA processes, site testing, and troubleshooting website issues.
- Experience with Figma, project management tools, and digital analytics platforms is a plus.
- Ability to support Eastern Time Zone business hours.
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