ServiceNow Technical Program Delivery & Solutions Analysis Lead

Job Description
As a ServiceNow Technical Program Delivery & Solutions Analysis Lead within the ServiceNow team, you will play a pivotal role in promoting the successful delivery of technology solutions that align with business objectives. You will serve as a liaison between product managers, business units, operations, and software development teams, converting business requirements into structured and technically viable solutions. You will oversee complex technology projects, manage resources and budgets, and inspire cross-functional teams to deliver scalable value throughout all phases of the product lifecycle. Your position will also focus on strong leadership skills, coaching, and nurturing high-performance teams to reach their maximum potential.
Job Responsibilities:

• Requirements Gathering and Documentation:
  - Elicit and document business and data flow requirements.
  - Translate business requirements into technically feasible solutions.
• Project Leadership
  - Lead complex technology projects and programs with far-reaching implications for clients, employees, and stakeholders.
  - Establish priorities, manage resources and budgets, and motivate cross-functional, matrixed teams.
  - Proactively address any issues or risks.
• Operational Management
  - Oversee product releases with robust product and feature release capabilities.
  - Ensure product deployments and releases are delivered with end-to-end regard for the end user experience and the product/product line's overall strategy and objectives.
• Product Delivery
  - Work across teams, functions, and disciplines to ensure continual progress.
  - Ensure a product's ability to deliver value at scale across all phases of the product lifecycle.
• People Leadership and Coaching:
  - Demonstrate strong people leadership skills.
  - Coach and develop high-performance teams to achieve their full potential.

Required qualifications, capabilities and skills

• Strong technical fluency and writing capabilities.
• Ability to understand the big-picture and how technology can help achieve business goals.
• Proven experience in leading complex technology projects and programs.
• Excellent resource and budget management skills.
• Ability to motivate and lead cross-functional, matrixed teams.
• Strong problem-solving skills and proactive risk management.
• Strong people leadership skills and experience in coaching high-performance teams.
• Proven experience with ServiceNow platform and its integration with existing systems
• Technical fluency in applications, platforms, and products.
• Excellent communication and documentation skills.
• Strong leadership and project management abilities.
• Ability to work collaboratively across teams and disciplines
• Effective coaching and team development skills.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.