Lead the design, development, and implementation of ServiceNow solutions, managing projects and ensuring client satisfaction through effective engagement and configuration.
In the Age of AI, Cprime reshapes operating models and rewires workflows to deliver enterprise transformation. We are your Intelligent Orchestration Partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift your enterprise toward AI native thinking. For over 20 years, we've changed the way companies operate by transforming their people, processes, and technology, including partnering with 300 of the Fortune 500 companies. In this new era, Cprime helps companies unlock unprecedented speed and efficiency by embedding AI at the core of their business and infusing it into every function, process, and team.
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SUMMARY:
We are looking for a ServiceNow Technical Consultant for our INRY team as we expand our Delivery team to facilitate growth through successful project delivery. Our consultants lead the design, development, and implementation of ServiceNow solutions to address our clients' requirements. We would love to hear from you if you are a seasoned ServiceNow professional with a proven track record of success in solution design, configuration, and implementation.
WHAT YOU WILL DO:
- Client Engagement: Build strong relationships with clients, serving as a trusted advisor and subject matter expert on ServiceNow and ensuring their success and satisfaction with our solutions.
- Implementation Management: Lead end-to-end implementation projects, from requirements gathering and solution design to testing, deployment, and post-implementation support.
- Solution Design: Collaborate with clients to understand their business requirements and translate them into ServiceNow solutions.
- Workshops: Conduct workshops with clients to facilitate knowledge transfer and promote user adoption of ServiceNow solutions.
- Configuration: Configure ServiceNow applications to meet client specifications, leveraging your expertise in the platform's capabilities and best practices. Work on system management, user data management, Platform updates, Scripting, and updating User Stories.
- User Acceptance Testing (UAT): Lead UAT efforts, including test planning, scenario development, test execution, and defect management, ensuring that solutions meet quality standards and fulfil business requirements.
- Enablement and Adoption: Lead interactive sessions to educate stakeholders on platform capabilities, best practices, and industry trends, empowering them to maximize the value of their ServiceNow investment.
- Continuous Improvement: Stay abreast of the latest ServiceNow developments, trends, and best practices, and proactively identify opportunities for process optimization and enhancement.
QUALIFICATIONS AND SKILLS:
- 3+ years of real-time hands-on ServiceNow platform experience and experience with HRSD.
- ServiceNow Development and configuration proficiency
- JavaScript experience
- Proven history of working effectively with cross-functional teams.
- Experience with client management and project management.
- Excellent problem-solving ability and time management.
- Proactive communication skills, presenting technology as business solutions.
- Good business sense and relationship-building skills.
- Must be a self-starter with the ability to deal with ambiguity and white spaces and have a start-up mindset.
- Must be flexible and ready to pivot based on the changing demands of a project.
EDUCATION AND CERTIFICATIONS:
- Bachelor's degree in computer science, Information Technology, Engineering, or a closely related field.
- ServiceNow Certified System Administrator certification
TRAVEL:
- Willingness to travel (up to 40%) to customer or partner locations as needed.
WHAT WILL GIVE YOU A STEP UP:
- CIS certification in HRSD
#LI-CT1
#LI-Remote
What We Believe In
We believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
Equal Employment Opportunity Statement
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws
Top Skills
JavaScript
Servicenow
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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