ServiceNow SAM Integration Developer / Lead SAM Developer

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. 

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. 

The ServiceNow SAM Integration Developer / SAM Lead Developer is a senior technical role responsible for designing, developing, and maintaining integrations between ServiceNow's Software Asset Management (SAM) module and external data sources in support of the Department of Veterans Affairs. In addition to hands-on development, this individual serves as the technical lead for a team of SAM Developers and subcontractor staff, providing direction, mentorship, and quality oversight across all integration workstreams. 

Location: Remote within the US supporting EST working hours.

Responsibilities:

API Development & Integration 

• Design, develop, and maintain RESTful API integrations between ServiceNow SAM Pro and external data sources (e.g., publisher portals, CMDB feeds, procurement systems, entitlement databases). 

• Build and manage integration endpoints, authentication mechanisms (OAuth2, API keys, certificates), and data pipelines within ServiceNow. 

• Develop MID Server configurations and Integration Hub spokes/flows to support bi-directional data exchange with VA enterprise systems. 

• Ensure API integrations comply with VA security standards, including FISMA, FedRAMP, and VA Handbook 6500 requirements. 

Data Aggregation & Normalization 

• Aggregate software inventory data from disparate sources including SCCM/MECM, Flexera, Active Directory, and cloud platforms (AWS, Azure, GCP). 

• Implement data normalization routines using the ServiceNow Content Library and custom normalization rules to ensure consistent publisher, product, and version mapping. 

• Develop and maintain transformation scripts (JavaScript, GlideScript) to map source data to ServiceNow SAM data models. 

• Collaborate with VA data stewards and asset managers to define normalization standards and resolve data conflicts. 

Automated Data Import Workflows 

• Build and manage scheduled import jobs, Import Set transforms, and JDBC/LDAP data sources within ServiceNow to automate recurring data ingestion. 

• Design robust error handling, alerting, and retry logic for import workflows to ensure data integrity and continuity. 

• Create and maintain data reconciliation processes to detect and remediate discrepancies between discovery data, entitlement records, and the ServiceNow CMDB. 

• Document all automated workflows and maintain runbooks to support operational sustainment and knowledge transfer. 

Integration Testing & Validation 

• Develop and execute integration test plans covering unit, functional, regression, and end-to-end testing scenarios for all data pipelines and API connections. 

• Validate data completeness, accuracy, and consistency after each import cycle or integration event. 

• Conduct performance testing and optimization of integration processes to meet VA throughput and latency requirements. 

• Coordinate with VA test teams and change management processes to validate changes prior to production deployment. 

• Maintain integration test documentation and traceability matrices in alignment with VA Section 508 and compliance requirements. 

Team Leadership & Mentorship (SAM Lead Developer) 

• Serve as the technical lead for a team of SAM Developers and subcontract staff, providing day-to-day work direction, code reviews, and technical guidance. 

• Establish and enforce development standards, coding best practices, and integration design patterns across the team. 

• Mentor junior and mid-level developers, facilitating professional growth, knowledge sharing, and skills development in ServiceNow SAM capabilities. 

• Coordinate with the Program Manager to assign tasks, track progress, and communicate risks and issues related to integration workstreams. 

• Conduct sprint planning, backlog grooming, and retrospective participation within an Agile/SAFe delivery framework. 

• Support Kentro and subcontractor onboarding, performance monitoring, and technical oversight in accordance with contract requirements. 

• Master’s degree in computer science, business, management, information systems, engineering or related field (10 years of additional relevant experience may be substituted for education) with at least 10 years focused on SAM Pro or ITAM module implementations. 

• Active ServiceNow Certifications: ServiceNow Certified System Administrator (CSA) 

• Demonstrated experience building and maintaining REST API integrations within the ServiceNow platform. 

• Proficiency in ServiceNow scripting: GlideScript, JavaScript, Business Rules, Script Includes, and Transform Maps. 

• Experience with ServiceNow Integration Hub, MID Server configuration, and Import Sets. 

• Working knowledge of software asset data sources (e.g., SCCM, Flexera, Ivanti, Tanium, Lansweeper). 

• Experience with data normalization concepts and ServiceNow Content Library (SWLM/Software Normalization). 

• Familiarity with federal IT compliance frameworks: FISMA, FedRAMP, NIST 800-53. 

• Proven ability to lead technical teams, conduct code reviews, and mentor staff. 

• Strong written and verbal communication skills; ability to translate technical concepts for non-technical VA stakeholders. 
• Ability to obtain and maintain Public Trust clearance.
• Must be US Citizen or Green Card Holder.

Preferred:

• Active ServiceNow certifications: Certified Application Developer (CAD), Certified Implementation Specialist (CIS), ITIL Foundation, or ITAM Professional. 

• Experience with VA enterprise systems (VistA, CDW, VA OIT infrastructure) or other federal agency environments. 

• Familiarity with Agile/SAFe methodologies and tools such as Jira, Confluence, or Azure DevOps. 

• Experience integrating with cloud licensing platforms (Microsoft 365 Admin Center, AWS License Manager, Oracle LMS). 

• Experience working within DevSecOps pipelines and CI/CD environments for ServiceNow deployments (e.g., ServiceNow DevOps, GitHub Actions). 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

#LI-JG1 #itccareers