ServiceNow Product Owner

ServiceNow Product Owner 

Astrica is seeking a highly skilled ServiceNow Product Owner to join our team and act as the primary liaison between the ServiceNow platform team and business and technology stakeholders across the modules of the ServiceNow platform. You have a primary focus on the Customer Workflows which includes Customer Service Management (CSM) and Field Service Management. If you have a strong background across the platform and specific experience with these specific modules in ServiceNow along with excellent product owner, collaboration and communication skills, we encourage you to apply!

Astrica ServiceNow Product Owners bring their deep understanding of business process and organizational change to guide clients on their ServiceNow journey. They lead and prescribe clients to best practices and collaborate with team members to achieve project goals. Their knowledge of ServiceNow and industry processes are kept on the bleeding-edge, they evaluate the impact of changes and innovations, and serve as the functional subject matter experts to clients and teammates.

You’ll be responsible for setting the stage for our engagement by effectively defining the needs of our customers for their ServiceNow implementations, while simultaneously working alongside team members to further develop our next-generation Business Process Consulting as well as expand our ServiceNow expertise.

What you’ll do: 

• Lead workshops! Lead functional discovery and functional process workshops / working sessions leveraging the Astrica agile methodology
• Solve problems! Gather business requirements and translate them into workable solution specifications in the form of user stories and acceptance criteria
• Advocate for best practices! Define industry and client-specific business processes and identify opportunities for business process optimization
• Enable our clients! Facilitate training sessions and workshops for end-users and IT staff to ensure effective and continued adoption of the ServiceNow platform. Develop functional process guides, workshop materials and techniques
• Drive Quality Solutions! Engage in and support functional testing as needed, oversee user acceptance testing (UAT), as well as deployment and go-live activities, ensuring a smooth transition to the ServiceNow platform.
• Be the business process SME throughout the lifecycle of all engagements
• Win with us! Support sales efforts, as needed

What you bring: 

• 3-5 years of ServiceNow platform experience with a comprehensive understanding of the product suite.
• 8+ years of related client-facing professional consulting experience, preferably with ServiceNow.
• Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment.
• Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories.
• Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts.
• Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
• A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people.

Extra Awesome: 

• ServiceNow Fundamentals certification in one or more modules of the platform
• Experience with multinational and multi-language HR projects
• ITIL v3 / v4 certification
• Experience with additional ServiceNow application areas

Compensation:

Astrica is committed to fair and equitable compensation practices. The salary range for this position is $110,000 - $163,000 plus opportunities to earn bonus.

Why Astrica: 

Astrica is not just another start-up; we're amping up to be game-changers in the ServiceNow partner arena! Pioneering a fresh take on value, our roots trace back to a power-packed team of seasoned trailblazers who are bringing their ethos of creating an organization centered on unparalleled client and employee triumphs. Our mantra? To empower customers on their ServiceNow odyssey with smart automation, process optimization and Org change management ensuring peak adoption in their unique landscapes - all while dancing to the rhythm of fun and innovation! Dive in and redefine the future with us! 🌠 

Perks: 

An organization-wide focus on learning and development, great pay package, unlimited vacation plus a whole array of top-notch benefits, and an award-winning culture. 

Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.