ServiceNow Platform Developer

The Role

We are looking to hire a ServiceNow Development Engineer, who brings strong technical expertise, a mindset that embodies the unique Moderna Mindsets, and a passion for delivering the best digital experience to our employees.  You will join our team and be responsible for developing and supporting our ServiceNow platform, driving automation, and optimizing business processes. You will help us deliver more value from our existing ServiceNow capabilities and help us grow the platform and digitize departments across Moderna.

Here’s What You’ll Do

• Leverage knowledge and experience to deliver end-to-end solutions on the ServiceNow platform

• Responsible for the development, core configuration, and technical expertise of ServiceNow platform capabilities, including ITSM, ITOM, ITAM, HRSD, and PA.

• Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each (including Service Portal).

• Develop system integrations using REST, SOAP, MID-servers, or other relevant technologies.

• Facilitate discovery of CI’s and work with class owners to setup identification and reconciliation rules.

• Conduct code walkthrough/reviews and mentor junior team members in application of platform and code best practices.

• Actively participate in agile daily scrums and ceremonies, updating stories daily, documenting development progress, and collaborating across teams.

• Actively participate in requirement workshops, working alongside the product owner, and development manager, to configure requested items and tasks using Flow Designer.

• Understand and articulate to the team, development manager, and product owner the tradeoffs of customized solutions vs. base configuration implementation.

• Remediate production incidents as well as coordinate application and platform upgrades. Promoting apps and updates through the app store and update sets.

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor’s degree in computer science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree.

• 6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA.).

• 1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist).

• 3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies.

• 3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js.

• At Moderna, we are focused on delivering on our mission by enabling talent to thrive. For this role, we are currently unable to offer immigration sponsorship. Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Experience with discovery and CMDB including an understanding of MID server architecture, probes and sensors, and CMDB identification and reconciliation.

• Experience communicating with application users to understand and collect their requirements and requests.

• Educational or job-related experience documenting technical systems and user workflows.

• Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure.

• Experience in a regulated environment.

• Experience working in a matrixed organization.

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support

• Family planning benefits, including fertility, adoption, and surrogacy support

• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

• Savings and investment opportunities to help you plan for the future

• Location-specific perks and extras

The salary range for this role is $121,600.00 - $194,500.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Our Working Model 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.  Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Accommodations

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. 

Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. #LI-CK1

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