ServiceNow ITOM & CMDB Technologist

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

We are seeking a seasoned ServiceNow CMDB Authority to spearhead the design, implementation, and ongoing evolution of our Configuration Management Database. This critical role requires not only deep technical expertise in ServiceNow CMDB but also exceptional interpersonal and leadership skills. You will be instrumental in navigating diverse viewpoints, establishing clear standards, and fostering a culture of data integrity within a fast-paced, creative environment. This is a unique opportunity to build a foundational system from the ground up, empowering our teams with accurate and actionable insights into our technology assets.

• Extensive hands-on experience and in-depth knowledge of ServiceNow Configuration Management Database (CMDB) and Common Services Data Model (CSDM) including CI classes, attributes, and dependency mapping.
• Proficiency in configuring ServiceNow Discovery and Service Mapping:
• MID servers
• Network and security settings
• Discovery patterns, schedules and monitoring
• Data sources and credentials
• Error handling and troubleshooting
• CMDB health maintenance
• Strong understanding of IT Asset Management (ITAM) and Vulnerability Response (VR) principles and their integration with CMDB.

• Sophisticated knowledge of the ServiceNow platform, including ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog).
• Experience with scripting (JavaScript, GlideRecord, GlideAjax), Business Rules, Client Scripts, UI Policies, Workflows, and Flow Designer flows for custom solutions.
• Ability to implement integrations and automation via IntegrationHub, published connectors, and scripted REST/SOAP APIs.

• Good understanding of data quality concepts, data governance, and data reconciliation processes.
• Experience with data analysis and reporting tools within ServiceNow.

• Familiarity with IT Infrastructure Library (ITIL) framework, particularly CI and asset lifecycle management.
• Understanding of cloud platforms (AWS, Azure, GCP), virtualization technologies (hypervisors, containerization), and Infrastructure as Code for integration within the platform.

• 5+ years proven track record in ServiceNow CMDB, ITOM, ITAM implementation(s).
• 6+ years of overall ServiceNow platform experience.
• Demonstrated ability in leading technical discussions and individuals.
• Background in enterprise asset management, infrastructure support, or engineering.

• Good communication, collaboration and presentation skills, especially across creative teams with complex strengths.
• ServiceNow Certified Implementation Specialist (CIS-CMDB or ITOM) is desired.

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.

The pay range for this position in New York City at the start of employment is expected to be between $163,400 and $241,820 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact [email protected]

As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact [email protected].