ServiceNow HRSD Scrum Master and Test Lead

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Elevate Your Career at Iron Mountain

Human Resources is embarking on a journey to transform the employee experience for over 28,000 employees in more than 60 countries. As Scrum Master and Test lead, you will play a crucial role in coaching and facilitating the Scrum team to deliver outstanding results and achieve business objectives, proactively addressing and overcoming any challenges that may arise.

We are looking for someone who is hungry for success, humble in their approach, and smart in their execution. In this position, you will empower Agile development teams by facilitating ceremonies, planning releases, removing obstacles, providing guidance, and ensuring that all team activities yield the intended benefits. Your efforts will enable Iron Mountain to deliver products incrementally through inspect and adapt cycles, continuously improving team performance and ensuring valuable outcomes for our clients.  You will also coordinate and lead the twice annual upgrade testing for ServiceNow HRSD.

If you thrive in a fast-paced, highly collaborative environment where every sprint delivers measurable value, and you’re ready to help shape innovative HR tools that empower users worldwide, we want to hear from you.

This role is 100% remote.

What We Offer

• Be part of an ever-evolving global organization focused on transformation and innovation.
• Join a culture of belonging where you're encouraged to use your voice.
• Experience global connectivity with 26,000+ colleagues across 60 countries.
• Opportunities for career growth and professional development within a diverse and supportive environment.
• Access Total Rewards designed to support your career and wellbeing.
• Benefit from flexible work arrangements that promote work-life balance.
• Specific benefits and perks, including healthcare, paid time off, and other compensation details, will be shared and discussed based on the local country's offerings and regulations during the hiring process.

Key Responsibilities

Scrum Master Responsibilities (85%):

• Facilitate Agile Ceremonies: Lead and facilitate scrum events like sprint planning, daily stand-ups, sprint reviews, and retrospectives. 
• Remove Impediments: Identify and remove obstacles that hinder team progress. 
• Coach and Mentor: Guide the team on Agile principles and best practices, fostering a collaborative and high-performing environment. 
• Protect the Team: Shield the team from external distractions and scope creep. 
• Coordinate with Stakeholders: Lead prioritization meetings, communicate team progress, dependencies, and risks to stakeholders. 
• Ensure Definition of Done: Collaborate with the team to establish, evolve, and adhere to the Definition of Done. 
• Maintain Information Radiators: Keep the team and stakeholders informed of progress and relevant information. Track and report on key Agile metrics like sprint velocity, burndown charts, and cycle time to provide visibility into team progress and identify areas for improvement.

Test Lead Responsibilities (15%):

• Develop Test Strategies: Create and implement test strategies, plans for twice annual ServiceNow HRSD upgrades.
• Execute Tests: Manage and execute manual and automated test scripts, ensuring thorough testing of functionality, performance, and security. 
• Identify and Track Defects: Identify, log, and track defects using appropriate tools, collaborating with developers to resolve issues. 
• Automate Testing: Implement and maintain automated tests to improve efficiency and reduce manual effort. 
• Manage Test Environments: Set up and maintain test environments and data. 
• Collaborate with Stakeholders: Work with developers, business analysts, and other stakeholders to ensure alignment on testing requirements and results. 
• Ensure Quality: Ensure that ServiceNow HRSD meets functional and performance requirements. 

Qualifications

• General consulting skills, strong analytical skills, attention to detail, adaptability, demonstrated initiative.

• Certified Scrum Master (CSM) or similar Agile certification preferred.

• Experience with ServiceNow HRSD is strongly preferred. Experience with any of its various modules (ITSM, SPM, etc.) is required.

• Proficiency in testing methodologies: (functional, regression, integration, performance, etc.).

• Experience with test automation tools and frameworks.

• Strong communication, collaboration, and problem-solving skills . 

• Excellent oral and written communication skills; demonstrated ability to effectively establish and maintain working relationships with diverse stakeholders at all levels.

• Ability to work in teams and independently with minimum supervision.

• 2+ years of professional experience in Human Resources preferred.

• Experience working in a global company is preferred 

Education

• BA/BS degree in a related STEM field, Human Resources, or 5 years equivalent experience. Non-traditional and neurodiverse learners and thinkers are welcome and encouraged to apply.

Join us at the Mountain where culture and values are practiced and respected every day.

#LI-DNI