ServiceNow Developer

Titan Technologies is seeking a ServiceNow Developer to support ServiceNow implementations, enhancements, and sustainment activities for the State of Florida and other government clients. The position is responsible for configuring, developing, integrating, testing, and supporting ServiceNow solutions across modules such as ITSM, CSM, HRSD, ITOM, SPM/ITBM, SecOps, App Engine, Service Portal/Employee Center, and related platform capabilities. The role requires a hands-on developer who can translate business and technical requirements into secure, maintainable ServiceNow solutions while supporting government-grade reporting, workflow automation, data quality, access control, and operational governance requirements.

Duties and Responsibilities:

• Work with business owners, project teams, government stakeholders, and business analysts to gather requirements, document solution designs, validate acceptance criteria, provide level-of-effort estimates, and recommend practical ServiceNow configuration and development approaches.
• Support ServiceNow implementations for State of Florida agencies and other public-sector customers, including requirements analysis, configuration, customization, development, testing, deployment, release management, and post-production support.
• Design, develop, configure, test, debug, document, and deploy ServiceNow solutions using platform capabilities such as Flow Designer, Workflow Editor, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Catalog Items, Record Producers, Notifications, portals, dashboards, reports, and workspace components.
• Develop and maintain custom applications, workflows, integrations, and automation solutions using JavaScript, ServiceNow APIs, REST/SOAP web services, IntegrationHub, JSON, XML, HTML, CSS, Jelly, Angular/React where applicable, MID Server, LDAP, import sets, transform maps, scheduled jobs, and related technologies.
• Configure and support ServiceNow platform modules and capabilities including incident, request, problem, change, knowledge, service catalog, case, asset, configuration, discovery, SLA, and reporting functions based on customer requirements and licensed modules.
• Create and maintain platform components including forms, fields, views, groups, roles, access controls, notifications, SLAs, dashboards, reports, workspaces, and related administrative configurations.
• Implement and support secure role-based access controls, domain separation strategies, data governance, and least-privilege security models in multi-agency or enterprise ServiceNow environments.
• Analyze and troubleshoot system performance, integrations, data quality, security, and operational support issues while recommending improvements that reduce technical debt and improve platform reliability.
• Participate in Agile or hybrid delivery activities including sprint planning, design reviews, code reviews, testing, defect resolution, deployment, and production validation activities for ServiceNow releases and enhancements.
• Research emerging ServiceNow capabilities and recommend solutions aligned with platform best practices, customer objectives, and government security requirements.
• Contribute to technical documentation and operational materials including configuration workbooks, release notes, user guides, training materials, runbooks, and knowledge articles.

You MUST have:

• 3+ years of hands-on experience developing, configuring, administering, and supporting ServiceNow solutions across modules such as ITSM, CSM, HRSD, ITOM, SPM/ITBM, SecOps, App Engine, Service Portal/Employee Center, or related capabilities.
• 2+ years of experience supporting enterprise or organizational-level ServiceNow implementations, including solution design, workflow/process automation, platform enhancements, release management, maintenance, technical documentation, and customer adoption activities.
• Strong experience with ServiceNow development and scripting using JavaScript and platform scripting components, including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Glide APIs, workflows/Flow Designer, and server-side/client-side troubleshooting.
• Experience developing custom applications, service catalog items, portals/workspaces, notifications, approvals, assessments, dashboards, reports, integrations, and automated service workflows within the ServiceNow platform.
• Proficiency with web services and integration technologies, including REST, SOAP, JSON, XML, authentication methods, transform maps, data imports, secure data exchange, error handling, logging, and service orchestration.
• Strong understanding of the ServiceNow data model, CMDB principles, configuration items, table relationships, data normalization, reporting impacts, and platform governance best practices.
• Experience administering or supporting ServiceNow platform operations, including users, groups, roles, update sets, application scopes, platform upgrades, access controls, and domain separation in multi-agency, enterprise, or regulated environments.
• Knowledge of IT service management and related operational processes, including incident, request, problem, change, knowledge, service catalog, asset, configuration, case, and SLA management.
• Experience supporting government, public-sector, regulated, or enterprise customers with structured security, audit, reporting, compliance, and change-management requirements.
• Experience using ServiceNow reporting, dashboards, Performance Analytics, and operational metrics to monitor service performance, SLA compliance, backlog, throughput, and service quality.
• Ability to identify and mitigate platform, integration, security, performance, operational, and data-related risks within enterprise ServiceNow environments.
• Working knowledge of cloud, DevOps, and enterprise infrastructure technologies such as AWS, Azure, VMware, Ansible, CI/CD tooling, monitoring platforms, identity management, and endpoint management preferred.
• Ability to pass applicable government background checks, including Tier 2 or customer-specific public trust/background investigation requirements.
• ServiceNow Certified System Administrator (CSA) certification required.

It’s GREAT if you also have:

• Certified Implementation Specialist in one or more ServiceNow modules, such as ITSM, CSM, HRSD, ITOM, SPM, SecOps, App Engine, or related platform capabilities.
• Experience supporting State of Florida agencies, state and local government customers, federal agencies, or other regulated public-sector environments.
• Experience with ServiceNow GovCloud, domain separation, multi-tenant service delivery, or managed service provider operating models.
• Experience with ServiceNow integrations involving Okta, Azure/Entra ID, AWS, Salesforce, OnBase, data warehouses, monitoring tools, or other enterprise applications.
• Knowledge of security and compliance frameworks commonly used in government environments, such as NIST, CJIS, CMMC, FedRAMP, or ISO 27001.
• Secret security clearance, public trust, or ability to obtain a government clearance or suitability determination.
• ITIL Foundations or higher certification.
• Agile, Scrum, SAFe, or similar software delivery experience.
• Project Management Professional (PMP) certification or demonstrated experience supporting project planning, estimation, and release coordination.
• Strong written and verbal communication skills, including the ability to explain technical options to non-technical stakeholders and document decisions clearly.

Education:

• Bachelor’s degree in a related field required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.