Company Overview:
Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.
eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.
Place of Performance: Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off- site training locations and to ship training aids to these locations.
Citizenship: U.S. Citizenship required
Security Clearance: Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.
Position Summary:
- Experience: 5+ years ServiceNow/ESM Platform; 2+ years Federal.
- ITSM modules such as Incident, Problem, Change, Request, and Knowledge.
- Development using JavaScript, Record, Ajax, and ServiceNow APIs.
- Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and Data Policies.
- Working knowledge of CMDB and CSDM.
- Service Portal, UI Builder, Workspaces, or Employee Center.
- Update sets, source control, deployments, testing, and upgrades.
- Import Sets, Transform Maps, scheduled jobs, and data migration.
Scope & Complexity:
- Requires a minimum of 3 years of experience with demonstrated capability to configure and integrate ITSM and CMDB/CSDM modules within large, data-segregated instances.
- Resumes must showcase hands-on API integrations, data migrations, handling complex Import Sets/Transform Maps, and deploying update sets with a high degree of technical accuracy to avoid production outages.
Skillsets:
- ITSM, CMDB/CSDM, integrations, Flow Designer/IntegrationHub, UI Builder/Workspaces, platform security, performance optimization.
Certifications (or equivalent): Certified System Administrator (CSA) Required, Certified Implementation Specialist (CIS) required for applicable domains (ITSM, ITOM, HRSD, HAM/SAM)
Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.
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