Design, develop, configure, and integrate custom ServiceNow scoped applications using App Engine, Flow Designer and Integration Hub. Implement front- and back-end scripts, Service Portal components, Virtual Agent, mobile features, and 3rd-party integrations. Participate in Agile ceremonies, produce technical documentation, troubleshoot configurations, and maintain platform certifications and release updates while adhering to bank compliance requirements.
Job Summary & Responsibilities
JOB SUMMARY: Develop, maintain and expand custom developed ServiceNow scoped applications utilizing the Now Platform with focused on App Dev Engine. This will include front and back end components connected to a blended technology stack and also focus on interconnecting ServiceNow applications/functions into other ServiceNow applications as well as legacy systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PRIMARY RESPONSIBILITIES:
- Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
- Develop custom software / scoped applications and solutions as required through scripting and software development using App Engine + Flow Designer
- Prepare technical documentation as specified in customer contracts and as internally required
- Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts
- Troubleshoot basic configuration/script issues
- Attend requirements review and validation sessions as required
- Participate in scrum ceremonies
SECONDARY RESPONSIBILITIES:
- Build on current platform knowledge by learning new modules and broadening skillset
- Maintain current certifications, keep up to date on all Delta releases
- Support the development and growth of the scoped applications
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
QUALIFICATIONS
Education
- BA/BS Degree education preferred
Experience
- 2-4 years developing scoped applications on the ServiceNow platform
- Strong working knowledge with configuration and customization of solutions in one (1) or more of the following specializations:
- ServiceNow Mainline solutions/Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc)
- Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
- Experience with the NOW Mobile applications and Mobile studio for both android and iOS devices
- Experience with Virtual Agent implementations and understanding of NLU (Natural Language Understanding) and NLP (Natural Language Processing)
- Experience with 3rd Party Integrations Development (Connectors, REST, SOAP, MID Servers, etc)
- Experience with SSO (Single-Sign-On) and MFA (Multi-Factor-Authentications) solutions like OKTA, Microsoft Azure AD
- Strong working experience with JavaScript and ServiceNow JavaScript API's
- Working proficiency in the following skills are encouraged:
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
- Experience with ServiceNow development methodology and the Now Platform including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework
- Practical knowledge or experience with Operating Systems (Linux, Windows)
- Experience in multiple application architectures and supporting technologies
- Experience with scripting languages such as PERL, JavaScript, Python, and Shell
- Working knowledge of AWS, Infrastructure as Code, and DevOps preferred
- Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies
Licenses and Certifications
- ServiceNow Certified System Administrator required
- ServiceNow Certified Application Developer required
- ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred
- ITIL v3 or v4 Certification preferred
Knowledge, Skills, and Abilities
- Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
- Working English language proficiency: writing, reporting, verbal/oral communication
- Experience in an Agile teams environment using Scrum and Kanban
- Proven troubleshooting skills
- Remain innovative, creative, and self-directed
- Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
Additional Information
- Candidates residing in locations within BankUnited's footprint may be given preference.
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Security • Software
Design, develop, and customize ServiceNow applications, workflows, forms, catalogs, and integrations within an Azure tenant environment for DoD programs. Gather requirements, automate processes using Flow Designer and App Engine Studio, build REST API integrations, administer ITSM modules, create dashboards and reports, troubleshoot platform issues, and collaborate with stakeholders to improve operational efficiency and service delivery.
Top Skills:
AclsApp Engine StudioAzureBusiness RulesClient ScriptsFlow DesignerItsmJavaScriptNotificationsRest ApiService CatalogServicenowTypescriptUi ActionsUi Policies
Automotive
Design, develop, test, deploy, and support ServiceNow-based solutions and integrations. Troubleshoot production issues, participate in upgrades and release activities, create technical documentation, and collaborate with product managers, architects, cybersecurity teams, and stakeholders in a global Agile environment. Support Qualtrics and enterprise translation integrations and improve automation and user experience.
Top Skills:
Business RulesClient ScriptsDashboardsExperience ManagementFile-Based InterfacesFlow DesignerIntegrationhubMiddlewareQualtricsRecord ProducersReportsRest ApisServicenowSoapTranslation ServicesUi PoliciesWeb Services
Healthtech
Design, develop, and maintain ServiceNow applications and platform capabilities across modules (ITSM, ITOM, HRSD, CSM, SecOps). Build integrations (REST/SOAP/MID Server), support upgrades and performance tuning, follow coding standards, troubleshoot incidents, produce documentation, and mentor junior developers.
Top Skills:
Business RulesCmdbFlow DesignerGlide ApiJavaScriptMid ServerPerformance AnalyticsProcess AutomationRestScoped ApplicationsScript IncludesServicenowSoapUi PoliciesVirtual Agent
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
