Service and Sustainment Engineering Manager - GM Defense

Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Milford or Warren, Michigan three times per week, at minimum, with the majority of the time spent at Milford.
The Role
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Service and Sustainment Engineering Operations (SSEO) team has responsibility for the service deliverable readiness of every GMD vehicle globally. These include service part release, technical manuals, Maintenance Allocation Chart (MAC)/Labor Time Guide, Repair Parts and Special Tools (RPSTL) / Electronic Parts Catalog, diagnostic software, service programming, pre-delivery inspection forms, providing inputs to product design for serviceability and customer service information. The Service & Sustainment Engineering Operations Manager position plays a key role in ensuring the quality of these deliverables.
This position will be responsible for leading a team in support of GM Defense's activity related to all deliverables listed above. The team is responsible for the creation of customer facing service documentation, service engineering / part release and customer training and support among other deliverables. This position leads (5) functions: Service Engineering, Sustainment Engineering, Service Information Development, Parts Provisioning and Field Service Support. This position is also responsible for shaping future GM Defense opportunities as it relates to how we support our customer base both here in the US and Globally.
What You'll Do

• Coordinate execution activities of the SSEO functions ensuring on-time delivery within the allocated budget
• Champion the team's efforts across Engineering, Program Management, Manufacturing, Supply Chain, Purchasing, and IT
• Support the activity of the larger IPS Team related to planning and execution of logistics deliverables
• Identify and manage 3rd Parties (sub-contractors) in the development and execution of key program deliverables
• Work with Program Management team to find the most efficient and effective method to support the program's deliverables related to SSEO objectives
• Lead the staffing and development of the SSEO organization

Additional Description
Your Skills & Abilities (Required Qualifications)

• Bachelor's Degree
• 7+ years of relevant work experiences
• Service planning and execution experience
• 3+ years of leadership experience
• Experience in developing an organizational long-term plan to grow and develop staff
• Solid understanding of Department of Defense and commercial vehicle products and related service/log requirements
• Ability to define processes within a lean organization, while leveraging other centers or expertise
• Passion for understanding the customer needs and delivering an exceptional product
• Excellent interpersonal skills and ability to interface with all levels of GM and Government Leadership
• Experience in service provider vetting and source selection requirements
• Comfort learning new tools and technology concepts quickly and leading their deployment
• Ability to manage multiple priorities, projects, and demanding time frames
• Candidate must either be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization
• Eligible to obtain Secret U.S. Security Clearance after hire
• Ability to obtain a DoD Common Access Card (CAC)

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience with GM LLC SSEO functions (Customer Care & Aftersales and Product Engineering)
• Solid understanding of GM Program Management and the Global Vehicle Development Process (GVDP)
• Experience working with US Army, TACOM, and other DoD functions
• Understanding of DoD and/or other government/military program management structures and the standards that drive them

This job may be eligible for relocation benefits.
This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.
The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
#LI-JG2
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.