Lead the deployment of sensor systems, manage logistics, assist customers in setup, and improve onboarding processes using AI tools.
About us:
Cyvl is a Boston-based tech startup revolutionizing the way civil engineering firms and governments map and manage transportation infrastructure. Our enterprise-grade hardware and software solutions leverage 3D mapping sensors to capture LiDAR, imagery, and GPS data, retrofitted to our customers' vehicles. This data is processed through our AI-powered cloud pipelines to generate actionable condition and geospatial reports, saving our customers time, money, and resources. We are in a phase of rapid growth, disrupting a massive and outdated market with our innovative solutions.
About the role:
We’re looking for a hands-on, customer-facing Sensor Implementation Specialist to lead the deployment of Cyvl’s hardware systems across a growing national footprint. From single-sensor pilots to multi-unit rollouts, you’ll own the onboarding experience—ensuring every customer is set up for success with speed, confidence, and precision. This role sits at the intersection of hardware, logistics, field operations, and customer success. You’ll coordinate across departments and serve as the front-line representative of Cyvl during deployments. You’ll also be encouraged to leverage emerging AI tools to improve training, streamline logistics, and scale onboarding systems as we grow. If you thrive on variety, ownership, and building repeatable processes that scale, this is your chance to make a major impact.
What you'll do
- Manage the deployment of sensor fleets, from one-off pilots to 10+ unit rollouts
- Travel regularly to assist customers with sensor setup, installation, and training
- Represent Cyvl in customer-facing onboarding engagements with professionalism and clarity
- Coordinate all aspects of sensor logistics (shipping, receiving, staging, tracking)
- Organize and maintain a clean, up-to-date inventory of sensors and support equipment
- Assist with hands-on assembly of new sensors (mechanical and electrical components)
- Write and maintain SOPs for sensor shipment, installation, and support procedures
- Troubleshoot installation issues and ensure sensor activation is completed successfully
- Identify opportunities to improve the onboarding and deployment process at scale
- Use AI tools to improve deployment tracking, training materials, and logistics planning
Qualifications
- Experience managing or supporting hardware deployments, especially in field or logistics-heavy environments ● Hands-on experience with mechanical or electrical assembly
- Comfortable working directly with customers in a training, support, or onboarding capacity
- Proven ability to manage logistics, inventory, and physical assets in a structured way
- Strong written and verbal communication skills ● Highly organized, detail-oriented, and self-directed
- Willingness and ability to travel regularly (including overnight trips
Preferred Qualifications
- Experience in field service, technical operations, or implementation roles
- Background in hardware products, IoT systems, or sensor platforms
- Familiarity with SOP writing, inventory systems, or asset tracking tools
- Ability to lift, transport, and install sensor equipment (often up to 30 lbs)
- Track record of driving process improvement in high-growth environments
What we offer:
- Competitive compensation
- Opportunities for rapid career growth in a scaling startup
- A collaborative and innovative work culture with a tight-knit team
- The chance to work on meaningful infrastructure problems that affect millions of people
- Autonomy and ownership over a critical function in a scaling startup
Ideal Cyvl Candidate
- Self-starter with a strong sense of ownership
- Quick thinker and adaptable under pressure
- Technically hands-on and comfortable rolling up their sleeves
- Great communicator who can instill customer confidence
- Energized by being on the front lines of technology deployment
- Obsessed with operational clarity and getting things done
If you're a results-driven individual with a passion for technology, then we want you to apply to join our team. At Cyvl, you'll have the opportunity to work on cutting-edge technology and make a meaningful impact on the world.
Top Skills
Ai Tools
Asset Tracking Tools
Gps
Hardware Systems
Inventory Systems
Lidar
Cyvl Somerville, Massachusetts, USA Office
444 Somerville Ave, , Somerville, Massachusetts , United States, 02143
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