Senior Workplace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

The Senior Workplace Ambassador serves as the face of the organization, delivering a world-class workplace and visitor experience. This role combines the responsibilities of a Reception Supervisor with broader workplace engagement duties. The Senior Ambassador ensures that front-of-house operations run smoothly, while also leading initiatives that enhance the employee experience, foster a welcoming culture, and support day-to-day workplace services.

This individual leads the reception team, manages visitor services, and partners with cross-functional teams (Facilities, HR, IT, Security, Events) to ensure seamless and engaging experiences for employees and guests.

Reception & Visitor Experience Supervision

• Supervise and mentor reception staff, including scheduling, training, and performance management.
• Ensure a professional, warm, and polished welcome for all employees, guests, and clients.
• Manage visitor registration, building access, and security compliance.
• Oversee front desk operations, mail and courier services, and conference room readiness.
• Maintain the look, feel, and functionality of reception and common areas to reflect company brand and culture.

Workplace Experience & Engagement

• Working with the WPE Manager this role leads programs that enhance employee workplace experience (wellness events, social activities, recognition initiatives, cultural events).
• Partner with HR and Facilities to foster a sense of community and belonging within the workplace.
• Together with the WPE Manager act as a point of contact for employee inquiries about workplace services, amenities, and policies.
• Collect feedback on workplace services and identify opportunities for continuous improvement.

Operational & Administrative Support

• Implement and uphold service standards, policies, and best practices across front-of-house and workplace functions.
• Collaborate with IT, Facilities, and Security to ensure operational excellence and problem resolution.
• Manage reception-related budgets and supply orders (hospitality, office supplies, etc.).
• Track, report, and present workplace service metrics and KPIs.

Leadership & Culture Champion

• Serve as a role model of hospitality, professionalism, and inclusivity.
• Provide coaching, support, and recognition to reception staff, fostering team engagement and growth.
• Act as a workplace culture ambassador by reinforcing company values in all interactions.
• Drive innovation in service delivery and continuously seek to elevate the employee and visitor experience.

• Bachelor’s degree preferred or equivalent professional experience.
• 4+ years of experience in workplace experience, hospitality, facilities, or reception; at least 2 years in a supervisory role.
• Proven track record of delivering exceptional hospitality and employee engagement programs.
• Strong leadership, interpersonal, and communication skills.
• Highly organized with the ability to manage multiple priorities and adapt in a fast-paced environment.
• Proficiency in MS Office Suite and workplace management tools (visitor management, room booking, help desk systems).

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.