Lead and support strategic account management: maintain revenue projections and CRM records, review CRM compliance and presales artifacts, reconcile engineering burn and delivery expectations, track customer satisfaction, identify process gaps, and negotiate and execute MSAs and SOWs.
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Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
- You will support the Account Management organization by
- Creation and maintenance of Revenue Projection sheet, add new opportunities to CRM tool (Salesforce) and keep it updated, track and maintain all activities on CRM and/or InSight (SAM project)
- Review of Weekly CRM Compliance and file RCA for Issues
- Review Comments on PreSales/Account Management artifacts - proposals, contracts, etc.
- Review of CRM projections daily/weekly with Executive Management
- Reconciliation with Engineering organization of expectation of burn on weekly or as-needed basis (whichever is more frequent)
- Review effectiveness of Engineering organization in their ability to meet customer expectations
- Identify gaps in customer’s process that prevent effective Delivery Measure and Track customer satisfaction at a project and account level
- Negotiate and execute Master Services Agreements and/or SOWs with customer
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