Senior Vice President, Innovation Strategy and Customer Engagement

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Vice President, Innovation Strategy and Customer Engagement
Who is Mastercard?
At Mastercard, we power commerce and empower people building a sustainable world where everyone prospers. At our core, we are a global technology company behind the world's fastest payments processing network. We are also a driver and supporter of commerce globally with diverse businesses in data and services, identity, open banking, security and cyber, amongst others. We believe every employee can be a part of something bigger and change lives and that as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Overview
Mastercard Foundry is a global innovation group focused on the evolution of technology and consumer trends and the implication of these forces on the payments and commerce industry. Foundry is a collective of interdisciplinary teams powering Mastercard's ability to create and deliver differentiated products, services, and experiences.
Within Foundry, the Innovation Strategy and Customer Engagement team:
• Develop thought leadership on the future of commerce• Create solution demos, product concepts and prototypes that explore new spaces• Engage customers, partners, and other key audiences in a way that drives commercial deals whilst differentiating Mastercard
The primary remit of this role is to lead a broad range of initiatives that positions Mastercard as an innovator in technology and commerce amongst both traditional and new customer segments. Qualified candidates will be able to answer the following questions:
• Do you have a deep understanding of emerging technologies and trends that are relevant to commerce?• Can you demonstrate strategic thinking and how that applies to business development activities?• Do you have experience building new concepts and prototypes for future solutions?• Can you work with partners to produce experiential content and thought leadership and connect it to customer segments?
Role
Your responsibilities will include partnering with subject matter experts across the Foundry, MA products and services, communications, marketing, and account leads to develop innovation narratives and critical insights for our audiences to help drive new opportunities for MA.
The right person for this position will demonstrate a high level of creative problem-solving, a strong personal presence, manage change, thrive under pressure, and a focus on execution, details, and organization.
Responsibilities
• Dive deep into the future business landscape using the lens' of emerging technologies and next-gen trends to develop thoughtful, forward-looking hypotheses on the future of commerce • Create future-focused narratives to increase Mastercard's visibility as an innovative technology company and strategic partner with key external stakeholders, including analysts, customers, investors, and partners• Lead the development of technical prototypes and concepts to explore these emerging spaces and transition successful concepts to the Innovation portfolio and product groups using the Studio framework• Partner with IMC to identify opportunities to amplify content via partners, influencers, proprietary events, speaking engagements, and social media• Lead the Mastercard Experience Centers, our engagement platform for immersing customers, partners, and employees in our evolving innovation story. Host over 10,000 customer visits annually and generate or support significant commercial opportunities while enhancing our stakeholders' perceptions of Mastercard as an Innovator• Deliver presentations on future of commerce and relevant technical trends at key client and industry events • Lead and inspire a geographically distributed team including regional team leads, ensuring alignment with Mastercard's global innovation strategy balancing regional nuances. Foster a collaborative environment that bridges regional insights with global impact.• Serve as a steward of the Foundry brand, positioning it as Mastercard's flagship innovation center. Amplify its visibility internally and externally through storytelling, thought leadership, and strategic partnerships. Ensure consistent messaging and value articulation across all regions.• Cultivate a high-performing, inclusive culture that attracts, retains, and develops top talent and builds a strong leadership bench.
All About You
• 15+ years of experience with technology-driven innovation programs, content creation, thought leadership, and strategic communications• Exceptional visionary and concept development skills• Demonstrated ability to communicate complex ideas clearly and compellingly.• Excellent written and verbal communication skills, with a portfolio of writing experience on emerging technologies and trends.• Experience collaborating with designers and developers to build experiential concepts and demos.• Comfort with sales metrics and targets • Can design and track metrics & benchmarking• Highly organized and able to manage multiple priorities.• Self-motivated with a track record of delivering success while operating within a fast-paced team environment.• Strong people leader with the ability to build highly motivated and successful teams.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
New York Salary Range: $220,000-$400,000 USD
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.