The Senior Vice President, Client Services will drive digital transformation and foster strategic partnerships, ensuring exceptional client services and growth in a collaborative environment.
ABOUT APPLY DIGITAL
Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Continental United States and able to collaborate with teams based in ET & PT (Eastern and Pacific Timezone)
THE ROLE:
Apply Digital is seeking a Senior Vice President of Client Services to spearhead our mission in delivering exceptional digital solutions and fostering strategic partnerships with key clients, driving both digital transformation and business growth. This role is ideal for a candidate who not only has a profound passion for digital innovation but also possesses the experience and insight to foster meaningful, long-term relationships with high-level stakeholders. The ideal candidate will lead with a vision that aligns with our core values of innovation, collaboration, and client-centricity, ensuring our team delivers cutting-edge solutions that exceed client expectations.
RESPONSIBILITIES:
Business Development & Strategic Partnerships:
- Drive growth and transformation efforts amongst existing clients.
- Collaborate closely with sales, client services, and client delivery teams to support business development efforts and ensure solutions align with client and market demands.
- Build and foster strategic partnerships with industry leaders, technology vendors, and academic institutions to stay ahead of technological advancements.
Client Engagement & Growth Strategy:
- Establish the company as a strategic partner and trusted advisor to senior clients, guiding them through their digital transformation journeys.
- Lead and oversee all Client Partners and Client Directors, aligning team efforts with the company's strategic goals and client satisfaction metrics.
- Take accountability for expansion revenue by identifying and capitalizing on opportunities to grow the client base and increase market share.
- Set ambitious growth targets and devise strategies to meet them through effective leadership and account management.
- Develop and execute actionable client account plans focused on driving organic growth and supporting regional expansion objectives.
Operational Excellence & Team Leadership:
- Foster strong, collaborative relationships both within the team and across client accounts, ensuring seamless communication and project execution.
- Cultivate a culture of excellence within the Client Services team. Promote continuous learning, and professional development to enhance service delivery and client satisfaction.
- Lead, mentor, and develop a multidisciplinary team, fostering an environment of creativity, collaboration, and technical excellence.
- Implement robust KPIs and performance metrics to measure the success of client services initiatives, ensuring alignment with business objectives and client needs.
Innovation & Technology Integration:
- Lead the adoption of innovative digital solutions and practices in client strategies, positioning the company as a leader in digital transformation and guiding both clients and internal teams to harness these advancements for transformative outcomes.
- Foster a culture of innovation within client services by continuously identifying and integrating industry trends and technologies into our solutions, ensuring they not only meet but surpass client needs.
- Develop and refine our approach to client service delivery, ensuring it supports enduring relationships and delivers consistent client success and satisfaction.
- Initiate and drive strategic partnerships and collaborations that enhance our service offerings and deliver added value to our clients.
REQUIREMENTS
- A minimum of 20 years of experience in client services roles within a digital agency, strategic consultancy, or digital product studio, including at least 10 years in a leadership position.
- P&L responsibility for a $50m USD portfolio.
- In addition to strong account management skills, preferred candidates will also have built up expert consulting skills in Enterprise Technology, Digital Delivery, Business Development, or Digital Strategy.
- Demonstrated ability to build strategic relationships, earning the trust of both C-level executives and operational contacts through attentive listening and innovative problem-solving.
- A track record of managing multi-million dollar accounts, balancing multiple stakeholders and priorities with finesse.
- Experience in the Sports and Entertainment industry is considered a valuable asset.
- Proven success in account growth, marked by high client and team satisfaction rates.
- An entrepreneurial spirit, complemented by a collaborative mindset and excellent negotiation skills.
- An empathetic, inclusive leader who values diversity of thought and seeks to build consensus.
- A natural storyteller with the ability to take clients on a journey.
LIFE AT APPLY DIGITAL
At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.
For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected].
Top Skills
Account Management
Business Development
Client Services
Digital Strategy
Digital Transformation
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