As a Senior Value Consultant, you'll analyze customer data, build business cases, and collaborate with Sales and Customer Success to showcase the value of Cyara's platform. You will lead workshops, develop ROI tools, and present findings to executive stakeholders to drive customer adoption and renewals.
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
As a Senior Value Consultant, you will analyze customer data, create business cases, and partner closely with Sales, Customer Success, and Product teams to showcase how our platform delivers measurable benefits. You will be a key player in executive-level conversations, helping customers and prospects make informed purchasing and renewal decisions based on data-driven insights. You will play a crucial role in helping customers see the tangible value of our platform, driving adoption, renewals, and revenue growth. By leveraging data and insights, you’ll ensure our customers maximize their investment while empowering Sales and Customer Success teams to make stronger, more value-driven business cases.
Let's talk about the role and responsibilities:
- Partner with Account Executives and Customer Success Managers to identify, prioritize, and quantify key business drivers and understand how our solutions will help customers meet their strategic objectives
- Build customized business impact analyses, ROI calculators, and TCO frameworks for customers and prospects.
- Extract and interpret product usage, operational metrics, and industry benchmarks to craft compelling value stories.
- Based on customer usage of the Cyara solution, create tailored recommendations to drive Cyara usage and customer value
- Lead value discovery workshops to identify customer challenges and align solutions to business goals.
- Work with Sales, CS, Marketing, Finance, and Product to refine messaging, validate use cases, and evolve our value proposition.
- Present business cases and financial justifications to C-level stakeholders, procurement teams, and budget owners.
- Develop templates, dashboards, and self-service tools to streamline value engineering efforts across customer segments.
- Conduct and facilitate internal and external research and discovery around customer business processes, and market trends
- Train AEs and CSMs on how to effectively articulate the business impact of our SaaS solutions.
Let’s talk about your skills/expertise:
- 6+ years of experience in Value Consulting, Value Engineering, Value Management Office (VMO) in a SaaS environment.
- 10+ years of experience in Value Engineering, Value Consulting, Value Management Office (VMO), Sales Consulting, Customer Success, Business Consulting, Management Consulting. Corporate Strategy or Financial Analysis.
- Experience building or growing a Value Consulting function from early stages
- Experience working with a value platform such as Mediafly, Ecosystems, XFactor, etc
- Strong preference for candidates with experience in UCaaS, CCaaS, Telecom, CX or related industries.
- Strong financial modeling and data analysis skills (ROI, TCO, cost-benefit analysis).
- Ability to extract and interpret customer data to create compelling business cases.
- A background in crafting and delivering compelling presentations and business case artifacts (internally or externally facing)
- Strong Executive presence
- Experience collaborating with Sales, Customer Success, and Finance teams in a SaaS company.
- Familiarity with CRM and analytics tools (Salesforce, Tableau, Excel, Looker, or similar).
- Strong problem-solving skills with a customer-first mindset.
- Proven ability to develop scalable tools, dashboards, and frameworks that drive value consulting initiatives.
- A self-starter who takes initiative, wants to help build out the Value Consulting function, is creative, collaborative, and thrives in a fast-paced work environment
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Top Skills
Excel
Looker
Salesforce
Tableau
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