Senior UX Designer

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As a Sr. UX Designer at Maven AGI, you will play a crucial role in creating intuitive, engaging, and seamless user experiences for our AI products and solutions. You will work closely with product managers, developers, and other stakeholders to design user interfaces that meet user needs and align with our business objectives.

What You’ll Do:

• User Research & Strategy
• Conduct observational studies, customer interviews, usability testing, and other techniques to uncover user needs.
• Create user personas, journey maps, and user flows to inform design strategy.
  
• Interaction & Visual Design
• Develop wireframes, high-fidelity mockups, and interactive prototypes using tools such as Figma and Lottie Files.
• Apply design frameworks and methodologies to create cohesive, scalable user experiences.
• Define and specify information architecture and UI design using participatory and iterative techniques.
• Cross-functional Collaboration
• Partner with product managers, engineers, and stakeholders to brainstorm new features that enhance our AI-powered multi-modal experiences.
• Ensure accurate implementation of designs by working closely with development teams.
• Testing & Iteration
• Plan and execute usability testing to validate concepts and continuously improve product experiences.
• Incorporate feedback from internal teams and users to refine designs.
• Brand & Design Ops
• Contribute to and help maintain our brand book, design system, style guides, and reusable toolkits.
• Continuous Learning
• Stay current with industry trends, UX best practices, and innovations in AI and customer-facing technologies.

Who You Are:

• Bachelor’s degree in Design, HCI, Graphic Design, or a related field.
• 7+ years of experience as a UX Designer (preferably in SaaS, AI, or tech-forward environments).
• A strong portfolio showcasing end-to-end UX work including multi-step experiences and interactive prototypes.
  
• Deep understanding of UX principles, human-centered design, and responsive design best practices.
• Proficient in Figma and prototyping tools; familiarity with Lottie, user testing platforms, and design systems is a plus.
• Excellent communicator, able to articulate design decisions clearly to technical and non-technical audiences.
• Experience working with or designing for AI, customer service, or sales workflows is a strong plus.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• We are customer champions. 
• We are bold in action.
• We are data-driven and insight guided.
• We are stronger together.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.