Senior Technology Business Systems Consultant, Loyalty Solutions Operations

About this role:
Loyalty Solutions Operations is seeking a Senior Technology Business Systems Consultant to solve complex business, data, and technology challenges across the credit card rewards ecosystem. This role partners across Operations, Product, Technology, Data, and Risk to identify problems, resolve defects, and drive sustainable solutions.
The ideal candidate combines strong analytical and problem-solving skills with attention to detail. The work includes analyzing data, investigating transaction and account-level exceptions, validating system behavior, identifying root causes, and translating operational needs into actionable solutions. Success requires comfort navigating ambiguity, digging into detailed and sometimes repetitive investigations, and working cross-functionally to improve processes, reduce manual effort, and deliver stronger business and customer outcomes.
In this role, you will:

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical, critical-thinking, and problem-solving skills with demonstrated ability to investigate complex or ambiguous issues.
• Experience analyzing complex or transaction-level data to identify trends, anomalies, exceptions, and root causes.
• Strong attention to detail with experience performing detailed defect, transaction, account, or system investigation through resolution.
• Experience working with reconciliations, exception reporting, dashboards, or multiple interconnected data sources.
• Experience using data-analysis, reporting, and system-monitoring tools such as Excel, SQL, dashboards, Splunk, or similar tools to investigate exceptions, errors, and system behavior
• Demonstrated ability to work cross-functionally with Operations, Product, Technology, Data, Risk, and other stakeholders to influence decisions and drive results.
• Experience translating business and operational needs into requirements and actionable process or technology solutions.
• Experience identifying opportunities for automation, process simplification, reporting improvement, and reduction of manual effort.

Posting End Date:
12 Nov 2026
*Job posting may come down early due to volume of applicants.
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