Write user-focused technical documentation (user guides, how-tos, programming content) for business and developer audiences. Collaborate with engineering, product, and integration teams to translate complex technical concepts into clear, engaging narratives. Maintain style standards, prioritize users' implementation journeys, and deliver high-quality content on tight deadlines while working with distributed teams.
Job Description
Compose.ly has partnered as an exclusive recruiter with a growing fintech solutions provider seeking a seasoned Senior Technical Writer for a general business audience to work alongside their in-house team and other internal stakeholders in a full-time capacity. Storytelling is central to successful documentation, and we’re looking for a writer who understands how a well-crafted narrative can clarify complex concepts to enhance the user experience.
This role is for you if you…
- Have proven experience working with software engineering teams and other internal stakeholders to write superior user guides and how-tos that not only inform but also engage.
- Prioritize the user and their implementation journey, crafting content that contextualizes technical details in a way that connects to the bigger picture.
- Excel at explaining complex technical information in clear and relatable ways, helping non-developers and business users quickly understand and succeed.
- Demonstrate working knowledge of technical concepts and the ability to simplify them for diverse audiences.
- Are detail-oriented and deadline-driven, consistently delivering high-quality work and proactively seeking out the answers you need.
- Communicate and collaborate professionally and efficiently with a geographically distributed team.
- Keep pace with product development teams, using style guidance to produce industry-leading user guides, how-tos, and programming content that flows logically and tells a cohesive story.
- Collaborate closely with product engineering, product management, integration teams, and other internal stakeholders to create user-centric technical documentation for business audiences.
- Bachelor’s degree or higher (ideally in English, technical communications, computer science, or a similar field)
- 3+ years of experience as a technical writer for business or developer audiences at an Agile software company
- Proven experience writing detailed, accessible, and user-focused documentation in a fast-paced environment
- Exceptional ability to grasp and communicate interrelationships between topics, presenting information hierarchically in a logical, meaningful, and consistent manner
- A business-friendly, user-focused perspective backed by experience and technical accuracy
- Proficiency in Markdown or another markup language, like HTML, and Swagger
- Knowledge of one or more programming languages (Java, Go, Python, TypeScript) and OpenAPI
- Ability to handle and prioritize multiple focus areas and tasks while maintaining a high-velocity and high-quality output
- Commitment to adhering to documented standards and styles
- Enthusiasm for cross-functional collaboration with people at all levels of an organization
- Ability to work in US time zones (ideally Central Standard Time)
- A strong writing portfolio demonstrating some or all of these skills
- An advanced degree in a related discipline
- Programming experience
- Writing with ReadMe
- Familiarity with Zendesk
Similar Jobs
Cloud • Software
Lead territory sales for ThousandEyes in North Texas, owning full sales cycle from prospecting and demos to pricing, negotiation, and closing. Build account plans, forecast in Salesforce, collaborate with Cisco account teams and customer success, drive new customer acquisition and upsells, and meet quarterly and annual bookings targets.
Top Skills:
CiscoSaaSSalesforceThousandeyes
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead finance transformation engagements using Oracle Cloud ERP and EPM. Design and implement Oracle Financials and Hyperion solutions, integrate RPA/ML/analytics, ensure compliance, manage stakeholder relationships, coach teams, and drive strategic outcomes on large, cross-border projects.
Top Skills:
Ahcs/FahAnalyticsFixed Assets (Fa)Hyperion Financial ManagementMachine LearningOracle ApOracle ArOracle Cloud ErpOracle CmOracle EpmOracle ExpensesOracle FinancialsOracle GlOracle Ppm (Grants)Project BillingProject CostingRpa
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The role involves leading Salesforce technology solutions, managing client relationships, and mentoring teams while driving business growth and delivering innovative solutions.
Top Skills:
Salesforce
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
